CUSTOMER SERVICE M-F 8:00 AM - 9:00 PM (Eastern Time) Sat 8:00 AM – 8:00 PM (Eastern Time) except holidays
SMS Terms & Conditions
Valvoline Instant Oil Change (VIOC) SMS Program is a mobile communications program that includes advertisements, events, coupons, polls and information alerts from Valvoline Retail Services.
There is no fee from VIOC to receive messages. Message & data rates may apply– this can be checked with your mobile service provider. Charges are billed and payable to your mobile service provider or deducted from your prepaid account. Consent is not a requirement for purchase.
Data obtained in connection with this SMS Program may include your cell phone number, carrier's name and date, time and content of your messages. We may use this information to contact you and to provide the services you request from us. Alerts sent via SMS may not be delivered if the mobile phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of the wireless carrier may interfere with message delivery, including the customer's equipment, terrain, proximity to buildings, foliage, and weather. The wireless carrier does not guarantee that alerts will be delivered and will not be held liable for delayed or undelivered
For information on data collection and use, please read our full corporate Privacy Notice.
VIOC will not be liable for any delays in the receipt of any SMS messages as delivery is subject to effective transmission from your network operator. Carriers are not liable for delayed or undelivered messages.
The service is available on these US carriers only: Verizon Wireless, Sprint, Nextel , Boost, T- Mobile®, AT&T, Alltel, ACS Wireless, Bluegrass Cellular, Carolina West Wireless, CellCom, Cellular One of East Central Illinois (ECIT), Cincinnati Bell, Cricket, C-Spire Wireless, Duet IP (AKA Max/Benton/Albandy), Element Mobile, Epic Touch, GCI Communications, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri Cellular), Illinois Valley Cellular (IVC), Inland Cellular, iWireless, Keystone Wireless (Immix/PC Management), MetroPCS, MobiPCS, Mosaic, MTPCS/Cellular One (Cellone Nation), Nex-Tech Wireless, nTelos, Panhandle Telecommunications, Pioneer, Plateau, Revol Wireless, Rina-Custer, Rina-All West, Rina- Cambridge Telecom Coop, Rina-Eagle Valley Comm, Rina-Farmers Mutual Telephone Co, Rina- Nucla Nutria Telephone Co, Rina- Silver Star, Rina- South Central Comm, Rina- Syringa, Rina- UBET, Rina- Manti, Simmetry, South Canaan/CellularOne of NEPA, Thumb Cellular, Union Wireless, United Wireless, U.S. Cellular, Viaero Wireless, Virgin Mobile, West Central Wireless (includes Five Star Wireless).
By subscribing to Valvoline Instant Oil Change (VIOC) SMS Program, the user consents to receive automated text messages from Valvoline Retail Services. The number of messages you receive will vary by user. Message & data rates may
If you have any questions, text HELP to 58720 or contact us at 1-800-327-8242. To stop receiving messages text STOP to 58720.