Valvoline has a customer for life! This was my second time at this location; the first was after I’d been severely jerked around ...
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Valvoline has a customer for life! This was my second time at this location; the first was after I’d been severely jerked around by a local shop. After $500 , weeks and weeks of issues, and the same problem, Valvoline fixed my car within an hour or two (also, at half the cost!). If I wasn’t sold then, this time, whoa! First of all, COVID-19 precautions were absolutely on-point — masks, gloves, interactions. The representatives/technicians were so incredibly professional and polite. I was long overdue for an oil change and small tune-up. There was never pressure for services, but any issues were explained clearly and options were given. There just so happened to be a part that needed to be ordered, but a) I was happy to wait and b) everyone was apologetic and friendly. About 5-10 minutes later when the filter arrived, the technician hustled double-time to grab it and get me on my way. The service and kindness shown definitely made my day, and I was so grateful! Now my car is running so much better, and I have a new go-to! Thank you so much for the great, great service!