Fast quick and easyMore

Fast quick and easy

This is the second time I have been to this location. I never feel pressured when they are giving me information about my car. The ...More

This is the second time I have been to this location. I never feel pressured when they are giving me information about my car. The staff s always friendly. I will be back!

This was my first experience with Valvoline so I did not know what to expect.Once inside the bay area, I was impressed ...More

This was my first experience with Valvoline so I did not know what to expect.Once inside the bay area, I was impressed with the service.The deterrent for me was the actual wait time. I got there around noon on a Friday. It was very busy, cars were lined up behind the 3 bay areas; in my lane there were approximately 4 cars ahead of me, (which was the same for the other two lanes). The actual wait time was a little over an hour. Once I got in everything was great. I will use valvoline again.

Although the wait is sometimes long waiting outside the service is impeccable once in the service bay. The service ...More

Although the wait is sometimes long waiting outside the service is impeccable once in the service bay. The service is quick employees walk you through the whole process and are friendly

No pressure. Quick and professional service. Exceeded my expectations for an oil change. More

No pressure. Quick and professional service. Exceeded my expectations for an oil change.

Excellent Experience I drove 3,000 miles per month and visit this location nearly monthly best place to get your car serviced. ...More

Excellent Experience I drove 3,000 miles per month and visit this location nearly monthly best place to get your car serviced. They are Honest, Trustworthy and have excellent attention to detail! Jose Rico is a great employee been serving my vehicle many times. Top notch facility!!

Great customer service More

Great customer service

Extremely fast an simple service in an outMore

Extremely fast an simple service in an out

Everthing went smoothly, courteously and unpressured. Thank you!More

Everthing went smoothly, courteously and unpressured. Thank you!

Professional, courteous, quick.More

Professional, courteous, quick.

The representative was very courteous and they performed the work quickly.More

The representative was very courteous and they performed the work quickly.

I was visiting from out of town and feel fortunate to have discovered a place to get my car servicesD that was trustworthy and ...More

I was visiting from out of town and feel fortunate to have discovered a place to get my car servicesD that was trustworthy and of good quality

The service from the technicians and their knowledge of what they were putting in my vehicle made me very happy. My vehicle is ...More

The service from the technicians and their knowledge of what they were putting in my vehicle made me very happy. My vehicle is running like new. Very very happy

The staff is bery knowledgeable and trust worthy. I never feel pressure. I would like to take the time to mention Mike, Jordan and ...More

The staff is bery knowledgeable and trust worthy. I never feel pressure. I would like to take the time to mention Mike, Jordan and Laquint. Those guys are Professional and made me feel comfortable and very satisfied with service.Thank you

Very good crew working. Very professional More

Very good crew working. Very professional

The service was fast and efficient even though there were a lot of customers. Everything was explained to me clearly.More

The service was fast and efficient even though there were a lot of customers. Everything was explained to me clearly.

Good service, 10/10More

Good service, 10/10

Great group of guys, very professional. More

Great group of guys, very professional.

I was greeted professionally. Very friendly staff CSR: Blake and Topside : James both very friendly and professional guys. ...More

I was greeted professionally. Very friendly staff CSR: Blake and Topside : James both very friendly and professional guys. Very happy with visit

I've been using this location for 9 years. Always good service and well managed by Jason.More

I've been using this location for 9 years. Always good service and well managed by Jason.

Very nice employees. Very quick oil change More

Very nice employees. Very quick oil change

Quick and friendlyMore

Quick and friendly

Because they were quick and professional, taking care of meMore

Because they were quick and professional, taking care of me

Everything was greatMore

Everything was great

I am highly satisfied with my experience More

I am highly satisfied with my experience

I had to return another day because the tool needed was not in stock. But the service is always great. More

I had to return another day because the tool needed was not in stock. But the service is always great.

I have gotten to know Jason and the staff. Turn over happens everywhere, and Jason has seemed to always get his staff trained well, ...More

I have gotten to know Jason and the staff. Turn over happens everywhere, and Jason has seemed to always get his staff trained well, and expects them to be customer centric. Kudo to the team at Valvoline, Westminster

Speed, ease and expertise. More

Speed, ease and expertise.

I think the price is too high for a compact car with a 4 cylinder motor.More

I think the price is too high for a compact car with a 4 cylinder motor.

In and out in approximately 15 minutes. Impressed with the attention the technician displayed. This location is my favorite.More

In and out in approximately 15 minutes. Impressed with the attention the technician displayed. This location is my favorite.

Everything went very smoothly and I was given every option without feeling like I had to buy the “best”. My cabin filter was ...More

Everything went very smoothly and I was given every option without feeling like I had to buy the “best”. My cabin filter was checked, which has never been checked before, and it desperately needed to be replaced. I have gotten my oil changed every 5000 miles elsewhere and it has never been checked.

Staff are friendly and quick. More

Staff are friendly and quick.

Team leader Jordan was very knowledgeable and a good communicator. Happy to Aurora still there, apparently as manager.More

Team leader Jordan was very knowledgeable and a good communicator. Happy to Aurora still there, apparently as manager.

The guy who checked me out tried to make me feel guilty for using a coupon I found on Retail-me-not. More

The guy who checked me out tried to make me feel guilty for using a coupon I found on Retail-me-not.

As previous Valvoline employees, it was good to find a location in Colorado.More

As previous Valvoline employees, it was good to find a location in Colorado.

Very friendly and knowledgeable. I will be back! 😊More

Very friendly and knowledgeable. I will be back! 😊

I have been coming here ever since they openedMore

I have been coming here ever since they opened

The employees were very nice and professional. I will continue to use valvoline for all the services they offer.More

The employees were very nice and professional. I will continue to use valvoline for all the services they offer.

The professional attitude and caring More

The professional attitude and caring

Staff was very friendly.More

Staff was very friendly.

Everyone is really nice and quick with their performance ... keep me in the loop with everything on my vehicle .. always come back More

Everyone is really nice and quick with their performance ... keep me in the loop with everything on my vehicle .. always come back

Cody was greatMore

Cody was great

The entire staff at this location is well versed in their duties and make this stop go as quick as possible. I am always pleased ...More

The entire staff at this location is well versed in their duties and make this stop go as quick as possible. I am always pleased with their work and have and do recommend it to relatives and friends.

Friendly staff, relaxed environment More

Friendly staff, relaxed environment

I think the price of the service combined with the wait(prior to service commencing) is opening up the door to ...More

I think the price of the service combined with the wait(prior to service commencing) is opening up the door to search for alternatives.

Always receive excellent service at this location More

Always receive excellent service at this location

Every one very friendly and engaging. No hard sell at all. I used to work at Jiffy Lube so am familiar with the work and processesMore

Every one very friendly and engaging. No hard sell at all. I used to work at Jiffy Lube so am familiar with the work and processes

Good service always gets a return visit. More

Good service always gets a return visit.

I had to bring in two cars to get serviced. One car belong to my son who is a new driver. The service tech ...More

I had to bring in two cars to get serviced. One car belong to my son who is a new driver. The service tech made him comfortable and walked him through the different options and prices. She gave several recommendations and always had a smile. He never felt like he was pressured to buy additional services. She was Great!

My particular sales person was very nice and informative .More

My particular sales person was very nice and informative .

I was very satisfied.More

I was very satisfied.

Staff was very professional and timely.More

Staff was very professional and timely.

It took an hour and a half for the car in front of my to be completed. I would’ve left but there were several cars behind meMore

It took an hour and a half for the car in front of my to be completed. I would’ve left but there were several cars behind me

I have been to this facility many times. They always do a great job More

I have been to this facility many times. They always do a great job

Always been satisfied they did there usually great job. The wait was a little bit, but service was greatMore

Always been satisfied they did there usually great job. The wait was a little bit, but service was great

Professional service More

Professional service

Wonderful customer service! More

Wonderful customer service!

Great customer service More

Great customer service

Been coming to this location for a long time. Always been satisfied.More

Been coming to this location for a long time. Always been satisfied.

Very efficient and very niceMore

Very efficient and very nice

The crew was super cool and made sure my vehicle was safe. Very informative and no pressure to buy extra products or service, just ...More

The crew was super cool and made sure my vehicle was safe. Very informative and no pressure to buy extra products or service, just offered and let me know what was available

The technician was able to explain everything that was to happen. They even replaced a missing piece to the undercarriageMore

The technician was able to explain everything that was to happen. They even replaced a missing piece to the undercarriage

Jason and his crew have always done an excellent job with all my vehicles. I do not go anywhere else.More

Jason and his crew have always done an excellent job with all my vehicles. I do not go anywhere else.

The kindness and pleasantness of my greeterMore

The kindness and pleasantness of my greeter

Very friendly staff l, quick and efficient service . More

Very friendly staff l, quick and efficient service .

The staff who tried to upsell products and have me by filters was pretty rude. I declined his request and he laughed at me and ...More

The staff who tried to upsell products and have me by filters was pretty rude. I declined his request and he laughed at me and rolled his eyes, even after i told him it was going in for service at the dealership next week, so that’s why I didn’t need to purchase it there.

I guess I am spolied with the customer service at the location in Bowie,MD. I entered this location at 1:10pm there were about 6 ...More

I guess I am spolied with the customer service at the location in Bowie,MD. I entered this location at 1:10pm there were about 6 or 7 cars in front of me. I waited for someone to come out and direct me to a lane. After waiting about 10 min and no one came out to greet me i pulled into Bay 1. I am not sure of the service the car ahead of me but it took well over 30 min. There were cars in the other bays that arrived after me and pulled out before me. I have seen at the Bowie location how the rearrange cars to ensure this doe not happen. They did at some point move the car outside but that left my bay without a person thus I had to wait for whoever to come over and assistance. Thelocation was busy they maintained 9 cars for the 1.5 hours I was there. There were a few people who were just standing around I am not sure if they were on break or what but with such a long wait it just didn't look good. Perhaps this is the norm becuase people just seemed to accept it at this location. I have experienced better and will try not to return to this location.

A long wait to begin service.More

A long wait to begin service.

I paid $64 for a oil change and a air filter after the coupon. That's all I got. I have paid way less and got way more. I only ...More

I paid $64 for a oil change and a air filter after the coupon. That's all I got. I have paid way less and got way more. I only came because the place that I usually go to is now closed on Saturday. I guess that's the price you pay for being able to sit in your car for 45 minutes. The first time I came here the price was $24. What a big change. I cannot say that I will be coming back.

The staff is extremely nice and courteous. I’m 9months pregnant and was about to deliver at any point.. so once i got in they made ...More

The staff is extremely nice and courteous. I’m 9months pregnant and was about to deliver at any point.. so once i got in they made sure i was wrapped up quickly

Customer service representative - Randalee - new Castle, Delaware service center. Outstanding young man. More

Customer service representative - Randalee - new Castle, Delaware service center. Outstanding young man.

I like that I can stay in the car since I have a baby and don’t have to get him out/wake him up More

I like that I can stay in the car since I have a baby and don’t have to get him out/wake him up

No appointments needed , and a professional job More

No appointments needed , and a professional job

Shane was awesome was fast in and out great serviceMore

Shane was awesome was fast in and out great service

the price of the oil change was not what i expected. however the service well greatMore

the price of the oil change was not what i expected. however the service well great

Finished very quickly even tho very busy.More

Finished very quickly even tho very busy.

Friendliness and professionalism of the staff.More

Friendliness and professionalism of the staff.

I went for an oil change. All of the men were friendly and very courteous. Cody explained what was going on with my turn signal and ...More

I went for an oil change. All of the men were friendly and very courteous. Cody explained what was going on with my turn signal and what was done to fix it. It turned out that it just needed to be adjusted. Since the bulb didn't need to be replaced, I wasn't charged. I was thrilled about that. I like being able to drive into the bay and sitting in the car while they do the work.

Have been a customer for over 10 years between Colorado and Massachusetts, I have always felt welcome there, the product ...More

Have been a customer for over 10 years between Colorado and Massachusetts, I have always felt welcome there, the product is quality and the knowledge base of the tech are top self. Would never consider going anywhere else.

Good serviceMore

Good service

service was prompt work was done with care for my truck and there was no pressureMore

service was prompt work was done with care for my truck and there was no pressure

The Technion was polite and informative of the prices of services rendered. More

The Technion was polite and informative of the prices of services rendered.

I personally know the staff, very quick at their job n super nice. More

I personally know the staff, very quick at their job n super nice.

I didn't not know it was a drive thru place. I was ready to wait. Got it done quick. Very nice staff. Especially Cody. Thanks guysMore

I didn't not know it was a drive thru place. I was ready to wait. Got it done quick. Very nice staff. Especially Cody. Thanks guys

Friendly service, knowledgeable employees More

Friendly service, knowledgeable employees

The whole staff did a great job with my service. Anthony got me checked in and checked out and went over everything with me. ...More

The whole staff did a great job with my service. Anthony got me checked in and checked out and went over everything with me. Very professional and knowledgeable.

They were able to work on my car immediately and all the workers were very friendly and knowledgeable about what my car needed!More

They were able to work on my car immediately and all the workers were very friendly and knowledgeable about what my car needed!

Staff was professional and helpful.More

Staff was professional and helpful.

The service was fast and friendly. No problems. No pressure to buy any additional services or products.More

The service was fast and friendly. No problems. No pressure to buy any additional services or products.

Very professional and explained everything wellMore

Very professional and explained everything well

No issues. Great service More

No issues. Great service

All was good.No problems.More

All was good.No problems.

Great customer service and a fast service overall. I trust taking my car here.More

Great customer service and a fast service overall. I trust taking my car here.

Once I entered the the work bay they started working on my car. They did a very good job.Quickly and efficiently I was in and out in ...More

Once I entered the the work bay they started working on my car. They did a very good job.Quickly and efficiently I was in and out in less than 30 minutes. The wait outside was longer because of the amount of customers. I use valvoline all the time. I’m very happy and satisfied with your work and product and people.

It was the wait, I waited about a hour before I was able to pull into the bay.More

It was the wait, I waited about a hour before I was able to pull into the bay.

The guy was really nice and I don’t know like anything about car and he was really patient with me with all of my questions. Amazing ...More

The guy was really nice and I don’t know like anything about car and he was really patient with me with all of my questions. Amazing service

Staff didn’t seem to know what they were doing. Staff member obviously upset about bein at work and just wanted to leave . More

Staff didn’t seem to know what they were doing. Staff member obviously upset about bein at work and just wanted to leave .

I normally pay 46.20 for an oil change. Here, I ONLY had an oil change and it was $75.00!!More

I normally pay 46.20 for an oil change. Here, I ONLY had an oil change and it was $75.00!!

I was very satisfied with the service I received and NOT dissatisfied at all with anything and was not pressured to buy anything ...More

I was very satisfied with the service I received and NOT dissatisfied at all with anything and was not pressured to buy anything at all.

Because he was so helpful and explained everything More

Because he was so helpful and explained everything

I always have a great experience with Valvoline. They always have what I need and they educate me about my car. A plus in my book!More

I always have a great experience with Valvoline. They always have what I need and they educate me about my car. A plus in my book!

The first bay I pullled into had an issue with the equipment so I had to pull out drive around and pull into another bay. The ...More

The first bay I pullled into had an issue with the equipment so I had to pull out drive around and pull into another bay. The cost was not communicated to me until time to pay. While I assumed the cost it should be told prior to performing service in the event I did not want to pay.

The staff and service is always good. More

The staff and service is always good.

Just need to clarify that I waited outside for more than 20 minutes only because I arrived before the store was open. Once open I ...More

Just need to clarify that I waited outside for more than 20 minutes only because I arrived before the store was open. Once open I was the first to be admitted.The reason I said trust less is because for some reason during this visit I was not shown the old or new oil filter. Previous visits the technicians always showed me a filter with a date or something written on it.

Everyone was great and the service was just as great. More

Everyone was great and the service was just as great.

They were understaffed so the oil change took longer. 2 lines of cars but only 1 employee in the pit and 1 up top.More

They were understaffed so the oil change took longer. 2 lines of cars but only 1 employee in the pit and 1 up top.

The technician was very professional and clear with steps and recommendations. Extremely courteous, as this was a very busy ...More

The technician was very professional and clear with steps and recommendations. Extremely courteous, as this was a very busy afternoon, for this location. He was patient and treated us professionally.

Prices are a bit highMore

Prices are a bit high

Excellent customer service More

Excellent customer service

First, I waited 1.5 hours before I got into the bay. At that point the pricing for this service was rediculous. I used a ...More

First, I waited 1.5 hours before I got into the bay. At that point the pricing for this service was rediculous. I used a coupon and still spend over $70 for a basic oil change. I have never in my life spent that much for just a simple oil change. I’ve always paid $55 or less and that includes tire rotation. I really feel ripped off and gouged for this service. I paid it cause I had waited so long already. Service person was great and should be commended but your pricing is outrageous!

1. The mechanics presented well, clean uniforms and well groomed personally.2. Waiting room clean3. Garage in good orderMore

1. The mechanics presented well, clean uniforms and well groomed personally.2. Waiting room clean3. Garage in good order

Very high price for an oil changeMore

Very high price for an oil change

Excellent service provided by Mike and Jose have been coming here for many years. Was able to get my car serviced in less than ...More

Excellent service provided by Mike and Jose have been coming here for many years. Was able to get my car serviced in less than 15 mins and was so happy they told me everything about my car and made it to work on time. I appreciate there hard work and dedication!

I have used other service providers in the past but this was the third time to use this one and I’m hooked!More

I have used other service providers in the past but this was the third time to use this one and I’m hooked!