Good service by KeithMore

Good service by Keith

Keith is a great Manager and his staff is very efficient and friendly More

Keith is a great Manager and his staff is very efficient and friendly

Keith and his staff are friendly and vet efficient More

Keith and his staff are friendly and vet efficient

Price too high, I brought my own oil and filter.More

Price too high, I brought my own oil and filter.

In and out fast with professional qualityMore

In and out fast with professional quality

They had amazing customer service. More

They had amazing customer service.

Knowledgeable, fast, courteous service More

Knowledgeable, fast, courteous service

There used to be a chart of the prices hanging inside but it is not there any more, I would like to see the prices of each item More

There used to be a chart of the prices hanging inside but it is not there any more, I would like to see the prices of each item

Price was extremely HIGH! Everything else was top notch.More

Price was extremely HIGH! Everything else was top notch.

The COST $$$$ of the service was much higher than other places for LESS service. Althought I had a coupon the cost was much ...More

The COST $$$$ of the service was much higher than other places for LESS service. Althought I had a coupon the cost was much higher with no tire rotation. I will no longer give away my money for less .Employees were outstanding

THE WAIT IS A LITTLE LONG More

THE WAIT IS A LITTLE LONG

This location is obviously under new management. Service used to be great - as soon as you pulled up, a service rep would ...More

This location is obviously under new management. Service used to be great - as soon as you pulled up, a service rep would come right to your car window. On the last several visit i waited outside the bay and no one came, even though they saw me! Waiting room had no coffee cups and no water bottles, even though there was a coffee make and a refrigerator that used to be stocked. Then when I got ready to pay, they didn't have a pen for me to sign! No one could locate a pen! Very unprofessional.

The Manager and crew there is GREAT!!!!More

The Manager and crew there is GREAT!!!!

because they were very informative and very respectful.More

because they were very informative and very respectful.

I have been using the Laplata Valvoline Instant Oil Change facility for a good while and I have never had a problem with anything. ...More

I have been using the Laplata Valvoline Instant Oil Change facility for a good while and I have never had a problem with anything. The service personnel are great and seemed to be highly trained and professional. I used to use the Waldorf Valvoline but had a bad visit, went to Laplata and have never had a problem or concern. They are the best facility in the area and hope they keep up the good work. I have also referred may entire family and neighbors for their services. They are happy customers too. Thank you.

Curteous, helpful service, not pushy abut purchasing additional servicesMore

Curteous, helpful service, not pushy abut purchasing additional services

I am a regular customer and have always been satisfied with the manager, Jason and his staff.Great business I support in ...More

I am a regular customer and have always been satisfied with the manager, Jason and his staff.Great business I support in my neighborhood!

The staff was friendly and knowledgeable.More

The staff was friendly and knowledgeable.

Consistency, and convenienceMore

Consistency, and convenience

Great customer service and both quick and friendly.More

Great customer service and both quick and friendly.

Friendly staff, quick service, comparable pricing. No pressure.More

Friendly staff, quick service, comparable pricing. No pressure.

I like the ease and convenience of this service. Very thorough, and professional and I feel confident my vehicle is safe when I ...More

I like the ease and convenience of this service. Very thorough, and professional and I feel confident my vehicle is safe when I leave.

The service technicians checked all of my lights and wipers before entering bay, they show the oil filter that they’re using and the ...More

The service technicians checked all of my lights and wipers before entering bay, they show the oil filter that they’re using and the dipstick after the oil change to show the new oil as well as the full line

They didn’t check my tire pressure nor my other fluids wipersMore

They didn’t check my tire pressure nor my other fluids wipers

Give it was a Saturday morning they were able to get me in and out quickly.More

Give it was a Saturday morning they were able to get me in and out quickly.

I thought the price was a little high, but I get it you have to pay for the convenience but never the less it was a little ...More

I thought the price was a little high, but I get it you have to pay for the convenience but never the less it was a little expensive.

I was in and out without an issue and the techs were politeMore

I was in and out without an issue and the techs were polite

I always am. Third time there, we take both family cars. Always polite and efficient. No complaints and won’t go anywhere else. More

I always am. Third time there, we take both family cars. Always polite and efficient. No complaints and won’t go anywhere else.

I brought both my vehicles in that day . Went in 2 different lanes. I was very satisfied with the service on my Chevy traverse. I ...More

I brought both my vehicles in that day . Went in 2 different lanes. I was very satisfied with the service on my Chevy traverse. I was told my Cadillac needed a serpentine belt, the attendant made it seem like it was paramount!!! Looked at it afterwards and saw a couple of extremely tiny scratches. My wife was in the driver's seat so it somewhat alarmed her. Don't try a use scare tactics to sell services 😡😡😡

I love the that I can depend and trust on the consistency. Fast and reliable!More

I love the that I can depend and trust on the consistency. Fast and reliable!

The oil change was quick and efficient. The made me aware of the filter that would need to be replaced soon and displayed both ...More

The oil change was quick and efficient. The made me aware of the filter that would need to be replaced soon and displayed both expertise and courtesy.

Great service and very friendly.More

Great service and very friendly.

Because i brought my 2nd car in the she day and was not satisfied with the service I received from a different attendant.More

Because i brought my 2nd car in the she day and was not satisfied with the service I received from a different attendant.

Facility was very clean, uncluttered and well organized. This is critical for getting my business. Personnel ...More

Facility was very clean, uncluttered and well organized. This is critical for getting my business. Personnel were neat, professional and appeared competent.

Once I pulled into the bay, service began immediately. I was not pressured for any additional services, and the staff was friendly.More

Once I pulled into the bay, service began immediately. I was not pressured for any additional services, and the staff was friendly.

Prices seem high, but coupon helped.More

Prices seem high, but coupon helped.

Very polite and knowledgeable staff More

Very polite and knowledgeable staff

I never had to get out of my car and pulse I know when I need a oil change More

I never had to get out of my car and pulse I know when I need a oil change

The staff was very cordial and thorough.I like the convenience.More

The staff was very cordial and thorough.I like the convenience.

Aurea provided the most friendly and knowledgeable service I have ever received as a customer anywhere. More

Aurea provided the most friendly and knowledgeable service I have ever received as a customer anywhere.

Laplata, Md pit-crew is great! More

Laplata, Md pit-crew is great!

They seemed very knowledgeable More

They seemed very knowledgeable

Visited for state inspection. They completed the task faster than I thought More

Visited for state inspection. They completed the task faster than I thought

The staff here are completely professional. Very friendly, very knowledgeable. I’m 41 years old and have a vast knowledge of cars, I ...More

The staff here are completely professional. Very friendly, very knowledgeable. I’m 41 years old and have a vast knowledge of cars, I can change my own oil. I like these guys doing it tho, awesome employees. Keep up the great work!

In and out in under 30 minutesMore

In and out in under 30 minutes

The store is a highly rated component of my survey. The part I have the issue with is the Valvoline website. I’m not sure if it is ...More

The store is a highly rated component of my survey. The part I have the issue with is the Valvoline website. I’m not sure if it is just this store location or if its a national issue. I need my fuel filter changed also but this location no longer does this service. I had to make a last minute change after my oil change. I used a competitor to finish my service. Please change the website and remove the fuel filter replacement if you no longer offer it

Every time I come in they try to sell something additionalMore

Every time I come in they try to sell something additional

Always professional service.More

Always professional service.

The staff was slow in getting finished car infront of me, out of bay. Drained my oil an then 3 staff members went to truck in bay ...More

The staff was slow in getting finished car infront of me, out of bay. Drained my oil an then 3 staff members went to truck in bay beside mine to change out a air filter. Then it took 3 staff members to change out windsheld wipers on truck. all this time I am waiting for oil for my car. I was at this store for 45 minutes for a simple oil change??????

The men working here were very attentive! Keith was especially helpful and friendly during my visit. He worked very hard to get me ...More

The men working here were very attentive! Keith was especially helpful and friendly during my visit. He worked very hard to get me in and out in a timely manner.

The staff were very polite and respectful. They explained everything I needed to know about my car. I was in and out very fast, ...More

The staff were very polite and respectful. They explained everything I needed to know about my car. I was in and out very fast, very pleased with that! My husband and son also get their oil changed here. Thanks for your great service.

I was greeted by both Jordan and Pier who were extremely friendly and attentive. Pier went above and beyond to explain ...More

I was greeted by both Jordan and Pier who were extremely friendly and attentive. Pier went above and beyond to explain my transmission fluid flush, Made recommendations to me based on my needs and probably coordinated everything for me including the oil change. He is extremely friendly and customer service based. I do not live in Westminster but when I come back to see my parents, I will come back to Valvoline to get my oil changed! Made recommendations to me based on my needs and probably coordinated everything for me including the oil change. He is extremely friendly and customer service based. I do not live in Westminster but when I come back to see my parents, I will come back to Valvoline to get my oil changed! Kelly DiGiacomo

I usually go to grease monkey but it’s kinda outta the way for me. This is right by my house. The nervousness of going somewhere new ...More

I usually go to grease monkey but it’s kinda outta the way for me. This is right by my house. The nervousness of going somewhere new is worrying if they will pressure you with things. Instead they just told me about things that were recommended and now I feel more informed about services they offer and what my car needs. The waiting room area had toys, which helped since my kids were with me. They were all friendly and great guys! I will always come back here now for oil and more work on the tune up of my car. Also they replaced my break lights that were out! Thank you!!

I like this location: the staff, the service, the time it takes. Overall a few more dollars spent than if I were to do the oil ...More

I like this location: the staff, the service, the time it takes. Overall a few more dollars spent than if I were to do the oil change myself, but the cost outweighs the hassle. I always use this particular location. Great service.

Fast and friendly service and cleaning this.More

Fast and friendly service and cleaning this.

The crew always does a great job and is very thorough. More

The crew always does a great job and is very thorough.

Cody (attendant) was very friendly and greeted me as I drove up to the service stationMore

Cody (attendant) was very friendly and greeted me as I drove up to the service station

Quick. Professional. Accommodating. Did exactly what I asked. Clean bathroom, clean waiting room. Perfectly runned store.More

Quick. Professional. Accommodating. Did exactly what I asked. Clean bathroom, clean waiting room. Perfectly runned store.

There was an oil stain on my floor mat from an oily shoe that wasn't there before I came in. It was a small smudge but it was on a ...More

There was an oil stain on my floor mat from an oily shoe that wasn't there before I came in. It was a small smudge but it was on a carpeted mat. I didn't see it until I returned home. I wasn't going to return to the store then; it's approximately 15 miles away.

always great service with great staff at out Westminster location/store!More

always great service with great staff at out Westminster location/store!

They checked everything. And found my engine air filter needed to be changed. They were very knowledgeable and friendly! More

They checked everything. And found my engine air filter needed to be changed. They were very knowledgeable and friendly!

They were polite and got me in and out pretty quickly More

They were polite and got me in and out pretty quickly

I loved the fact that I could stay in my car and watch what was being done. Even though I am a ...More

I loved the fact that I could stay in my car and watch what was being done. Even though I am a female the staff was great about showing me everything extra that they found needed to be replaced.

Went in for an oil change and then asked about additional services I needed on my vehicle. I chose to have the additional work done ...More

Went in for an oil change and then asked about additional services I needed on my vehicle. I chose to have the additional work done in order to save time/money on something going wrong in the long run. It was a great experience overall and I truly enjoy going to this center due to the friendliness of all the staff!!!

Friendly, professional, and helpful. Did great jobMore

Friendly, professional, and helpful. Did great job

Referred by my daughter. It was everything she had told me to expect.More

Referred by my daughter. It was everything she had told me to expect.

It was quick and workers were friendlyMore

It was quick and workers were friendly

Keith and calvin were very helpfull and nice. They got me in an out with no problem More

Keith and calvin were very helpfull and nice. They got me in an out with no problem

Great serviceMore

Great service

The staff and service was great.More

The staff and service was great.

Employees were knowledgeable and courteous. More

Employees were knowledgeable and courteous.

He took out air filters that weren't changed in a long time in a car I just purchased More

He took out air filters that weren't changed in a long time in a car I just purchased

Of all the bad experiences I had at Walmart. I was happy to go to a place and be in and out within 10-15mins. I would rather pay the ...More

Of all the bad experiences I had at Walmart. I was happy to go to a place and be in and out within 10-15mins. I would rather pay the money have it done right and fast. It's always something when you go to Walmart for a oil change. Your either waiting for hours, the system is down or even though they open at 7 they're not doing oil changes till 10. I really loved my experience at Valvoline.

Just moved to the area after using another service in the town we lived in and was apprehensive about going some where new! No ...More

Just moved to the area after using another service in the town we lived in and was apprehensive about going some where new! No problems and look forward to bringing my wife’s car and getting my “older “ children coming!

Quick and simple!Very respectful More

Quick and simple!Very respectful

Service excellence! I appreciate that I felt valued as a customer from beginning to end.More

Service excellence! I appreciate that I felt valued as a customer from beginning to end.

It was much quicker than most places I have gone and for a similar price. All of the employees were polite and helpful.More

It was much quicker than most places I have gone and for a similar price. All of the employees were polite and helpful.

Customer service was fast and quick. Also very professional. More

Customer service was fast and quick. Also very professional.

Great Service More

Great Service

Great customer service. More

Great customer service.

This team is extremely knowledgeable! Very positive and they work very efficiently. They even give advice and recommendations on how ...More

This team is extremely knowledgeable! Very positive and they work very efficiently. They even give advice and recommendations on how to care after. The amount of patience they have to intricately examine issues is beyond me. It’s difficult to get this level of customer service these days.

Multiple visits and I have never had a problem. More

Multiple visits and I have never had a problem.

William and Anthony were amazing!!! Thanks!More

William and Anthony were amazing!!! Thanks!

Quick service , never was asked for additional work and a friendly group of people.More

Quick service , never was asked for additional work and a friendly group of people.

I have been using this store for years. I have always had good service with a friendly staff.More

I have been using this store for years. I have always had good service with a friendly staff.

I was able to get in right away and they performed services I requested.More

I was able to get in right away and they performed services I requested.

Very nice crew that works thereMore

Very nice crew that works there

Very courtious staff!More

Very courtious staff!

Quick, easy, painless.. staff always presentable and courteous! The price is reasonable, wish there were more service offered but A+ ...More

Quick, easy, painless.. staff always presentable and courteous! The price is reasonable, wish there were more service offered but A+ all across the broad

THE STAFF WAS VERY NICE AND EXPLAINED EVERYTHING IN DETAIL TO ME. I BELIEVE THE FLOOR ASSOCIATE'S NAME WAS AMANI, SHE WAS GREAT ...More

THE STAFF WAS VERY NICE AND EXPLAINED EVERYTHING IN DETAIL TO ME. I BELIEVE THE FLOOR ASSOCIATE'S NAME WAS AMANI, SHE WAS GREAT AT EXPLAINING ALL THAT I NEEDED DONE AND HAD A GREAT PERSONALITY.

Wait timeMore

Wait time

Told me my tire was real bad and I had no clue. More

Told me my tire was real bad and I had no clue.

I have always felt confident in this facility but there was a new employee that had to stop me on the way out of the driveway to let ...More

I have always felt confident in this facility but there was a new employee that had to stop me on the way out of the driveway to let me know that he accidentally left my engine cover off (jeep emblemed intake cover).

This team Rocks!! They are super friendly, informative, knowledgeable & experienced! And they have good comradeship in their ...More

This team Rocks!! They are super friendly, informative, knowledgeable & experienced! And they have good comradeship in their work environment.

When I pulled into Valvoline there was a car in the bay and 2 cars in front of me. I pulled up at 4:50pm. I pulled out of the bay ...More

When I pulled into Valvoline there was a car in the bay and 2 cars in front of me. I pulled up at 4:50pm. I pulled out of the bay 2 hours later i like that it inly took 15 min .. to do my oil change and diagnostic test but I think the wait time was excessive... then I started home. And my oil light came on. I had to go back so it could be reset. This is the second time this has happened. Yuck.

This was an awesome trip! Everybody was very helpful and knowledge especially Kieth! I will definitely come back!More

This was an awesome trip! Everybody was very helpful and knowledge especially Kieth! I will definitely come back!

Everyone was amazing , my favorite place to goMore

Everyone was amazing , my favorite place to go

The entire staff to which I interacted with were highly sociable More

The entire staff to which I interacted with were highly sociable

I had like one bug in my air filter and I told her they (valvoline) had just changed it not even 6 months ago..she ...More

I had like one bug in my air filter and I told her they (valvoline) had just changed it not even 6 months ago..she kept nagging and nagging .. it filters the air, it prevents things from coming in, it’s charcoal color.. it’s really good.. like okay.. mine was just changed..it worked and I got a new filter.. I feel they have old ones somewhere and just pulls it out and say see.. you need a new filter.

Regular customer, wouldn’t go anywhere else More

Regular customer, wouldn’t go anywhere else

Best oil, and best serviceMore

Best oil, and best service

Great service and staff. They always do a great job.More

Great service and staff. They always do a great job.

I always get good reliable serviceMore

I always get good reliable service

Very friendly staff and did not wait too muchOne thing I would suggest have cold water and cups available for clients it was ...More

Very friendly staff and did not wait too muchOne thing I would suggest have cold water and cups available for clients it was like 100 degrees outside and no water nor cups

Everyone was very helpful and greeted me right when I pulled in. I will be returning here. They are awesome! More

Everyone was very helpful and greeted me right when I pulled in. I will be returning here. They are awesome!

They were quick and nice to answer all of my questions about the vehicle. More

They were quick and nice to answer all of my questions about the vehicle.

I had been getting our cars serviced at the local tire store down the street, but this time the service manager told me that I would ...More

I had been getting our cars serviced at the local tire store down the street, but this time the service manager told me that I would have to wait two or three hours or come back the next day. I remembered that there was a Valvoline store down the street and decided to try it. The people there were extremely polite and efficient and there was no waiting at all.Great people. I will be back !!

The staff is always very professional and they always do their best to get my vehicle serviced quickly. More

The staff is always very professional and they always do their best to get my vehicle serviced quickly.

The staff was friendly, knowledgeable, and the visit was extremely fast. More

The staff was friendly, knowledgeable, and the visit was extremely fast.

Nice staff, ease of doing business.More

Nice staff, ease of doing business.

Staff was friendly and assured me that they will get me in and out as quick as possible and they DID!More

Staff was friendly and assured me that they will get me in and out as quick as possible and they DID!

I was well received and received a Veterans discount.More

I was well received and received a Veterans discount.

Professional in all aspects of service.More

Professional in all aspects of service.

staff was attentive, explained if other services were neededMore

staff was attentive, explained if other services were needed

It was fast service and I was in a hurry so I'll definitely come backMore

It was fast service and I was in a hurry so I'll definitely come back

People were great. Service was fast. More

People were great. Service was fast.

Overall everyone was very friendly and knowledgeable! Great experience!More

Overall everyone was very friendly and knowledgeable! Great experience!

The price i have been a customer allmost when you open , has been fine with this vehical which is new to mei was told it ...More

The price i have been a customer allmost when you open , has been fine with this vehical which is new to mei was told it took special oil why price was higher then normal then when to walmart to ask price was half what i paid you , walmart next time

All employees are friendly and courtious at all time. Once you have been there they pretty much remeber who you are. ...More

All employees are friendly and courtious at all time. Once you have been there they pretty much remeber who you are. Always a pleasure to visit.

Quick and easyMore

Quick and easy

Like Keith .services is great.More

Like Keith .services is great.

Reasonably prompt, courteous service. More

Reasonably prompt, courteous service.

I usually have a hard time fully trusting instant oil change service. I definitely trust Valvoline over Juffy Lube. I just dont feel ...More

I usually have a hard time fully trusting instant oil change service. I definitely trust Valvoline over Juffy Lube. I just dont feel the quality of workmanship is priority.

Great service More

Great service

The staff was extremely helpful. Everyone went out of there way to ensure that I was being helped and that I knew what was going on ...More

The staff was extremely helpful. Everyone went out of there way to ensure that I was being helped and that I knew what was going on during my visit. A lot of information was shared with me and recommendations were made without any pressure.

Friendly staff on all counts & a quick service.More

Friendly staff on all counts & a quick service.

Very professional staff. Clean shop. Clean restrooms. More

Very professional staff. Clean shop. Clean restrooms.

Keith helped me out and he was so polite! He was speedy, friendly and informative! I will definitely return as long as Keith is here ...More

Keith helped me out and he was so polite! He was speedy, friendly and informative! I will definitely return as long as Keith is here to help me out!

The professionalism everyone show.More

The professionalism everyone show.