Good service once I entered through the doors.More

Good service once I entered through the doors.

I've always been very satisfied with Valvoline's service and oil. I have been a customer for many years. More

I've always been very satisfied with Valvoline's service and oil. I have been a customer for many years.

Harassing people to buy stuff More

Harassing people to buy stuff

I’ve been using Valvoline for years and have always been satisfied with my service. The guys explain the reason for the repair and ...More

I’ve been using Valvoline for years and have always been satisfied with my service. The guys explain the reason for the repair and are always speedy when changing my oil

The staff was very friendly, they worked together efficiently, and got several cars through in ni time. Very pleased ...More

The staff was very friendly, they worked together efficiently, and got several cars through in ni time. Very pleased with our oil change experience.

Never had a problem with my car when I left.More

Never had a problem with my car when I left.

Always great customer service.More

Always great customer service.

Dispite the wait , it was very busy the they were moving along in my opinion I don’t feel my Tim e was wasted More

Dispite the wait , it was very busy the they were moving along in my opinion I don’t feel my Tim e was wasted

Everyone is very courteous and professional. More

Everyone is very courteous and professional.

This location is always busy - because the people are amanzing. I have taken my truck here for years and always felt with the ...More

This location is always busy - because the people are amanzing. I have taken my truck here for years and always felt with the same guys. They keep track of air filters and stuff and change lights that I honestly have no idea how to change. As a woman, they make sure to explain things and answer any questions I have. I will keep going back.

customer service reps were very friendly they all worked together as a team to get me in and out. the only thing I didn't like ...More

customer service reps were very friendly they all worked together as a team to get me in and out. the only thing I didn't like on the computor it said I was due to have differental fluid changed and the rep got on the phone and said Valvoline does not carry it for my truck . But all in all it was a quick and pleasant experience. Great staff

They tended to my vehicle in a solid manner. Everything was explained to me and performed well. More

They tended to my vehicle in a solid manner. Everything was explained to me and performed well.

The service technician was very knowledgeable about the product. She explained to me what recommended for my car and ...More

The service technician was very knowledgeable about the product. She explained to me what recommended for my car and why. She was pleasant.

Fast accurate service. More

Fast accurate service.

The only thing I noticed was they didn't take my keys and put in lock box during service. I didn't care about it but for others it ...More

The only thing I noticed was they didn't take my keys and put in lock box during service. I didn't care about it but for others it may be a safety or liability issue. There is a lot of sue-happy people out there.

All associates were very friendly and professional. Everything was explained.More

All associates were very friendly and professional. Everything was explained.

I came in because I needed an oil change and I needed air in my tires. They were about 5 psi too low. I asked specifically for air ...More

I came in because I needed an oil change and I needed air in my tires. They were about 5 psi too low. I asked specifically for air to be put in my tires as well, but when I left the tire pressure light was still on and the tires were still about 5 psi too low.

I pulled The Vhicle in and they changed the oil with No BS like you get a Jiffy LubeMore

I pulled The Vhicle in and they changed the oil with No BS like you get a Jiffy Lube

Fast and friendly serviceMore

Fast and friendly service

Staff not focused on each customer . While a girl changing oil in other bay all focused on herMore

Staff not focused on each customer . While a girl changing oil in other bay all focused on her

These guys are quick, polite and professional. More

These guys are quick, polite and professional.

I use this service station with all my cars and pickups - Feel like I can trust them to do a good job.More

I use this service station with all my cars and pickups - Feel like I can trust them to do a good job.

Prior staff members much more courteous and engaging. Did not have to wait out side dock doors, they were open. Asked the service ...More

Prior staff members much more courteous and engaging. Did not have to wait out side dock doors, they were open. Asked the service manager a question, said that they did not perform the service that I asked about, kind of short, not very friendly.

I was very well taken care of and didn’t feel like I was being taken advantage of. Both of the women’s were very ...More

I was very well taken care of and didn’t feel like I was being taken advantage of. Both of the women’s were very friendly and knowledgeable.

Good service overall kind of made up for thr over an hour wait outside.More

Good service overall kind of made up for thr over an hour wait outside.

Always Satisfied , went I go to change oil More

Always Satisfied , went I go to change oil

Good service More

Good service

The people were very friendly and nice. They were very clear on what was going on and very fast with there service. More

The people were very friendly and nice. They were very clear on what was going on and very fast with there service.

Service went off without a hitch, was in and out in about 10 minutes!More

Service went off without a hitch, was in and out in about 10 minutes!

everyone was very helpful and friendly. Very professional and I was in and out in no time.More

everyone was very helpful and friendly. Very professional and I was in and out in no time.

The wait time was about double what was estimated, and the fee for skid plate removal seems high.More

The wait time was about double what was estimated, and the fee for skid plate removal seems high.

Knowing the process is great, as I waited in line with my second yes 2nd Vehicle to get service that day I was greeted by an ...More

Knowing the process is great, as I waited in line with my second yes 2nd Vehicle to get service that day I was greeted by an employee. He welcomed me , thanked me for coming to Valvoline and informed me of the approximate wait time. Threw the hole process I was / am very pleased. I even got my transmission flushed on my Lincoln. Good old Blue . The employee mentioned making the experience even a bit fun while work was getting done. I will definitely come back and let my big family and friends know of how well this store did.

My car internal oil change indicator was not reset.It now is telling me to change my oil. Unless, my oil was really not changed and ...More

My car internal oil change indicator was not reset.It now is telling me to change my oil. Unless, my oil was really not changed and I just thought it was. But I do think that my oil was changed and just the reset button was not set.

Great staff. Got me in and out More

Great staff. Got me in and out

Been using this particular outlet for several years and very satisfied with service and help!More

Been using this particular outlet for several years and very satisfied with service and help!

I get what I need done when I need it done! That’s all we want sometimes.More

I get what I need done when I need it done! That’s all we want sometimes.

Good crew, was treated very well. More

Good crew, was treated very well.

The gentlemen are always so kind and respectful and well mannered. They always are so quick with my service which makes a ...More

The gentlemen are always so kind and respectful and well mannered. They always are so quick with my service which makes a huge impact on my decision to stop in to that specific location.

Service was excellent!Fast!More

Service was excellent!Fast!

Jason has always looked after me and my vehicles.He is the main reason I have stuck with Valvoline and this location.I ...More

Jason has always looked after me and my vehicles.He is the main reason I have stuck with Valvoline and this location.I have witnessed him training and promoting best practices with his new employees which is a huge trust builder for me.Jason and his people are very customer service oriented. As long as he and his people are there, I will be sure to use Valvolines services for the forseeable future!

Was charged for skid plate removal. There has not been a skid plate on the vehicle since I owned it. I have had this truck ...More

Was charged for skid plate removal. There has not been a skid plate on the vehicle since I owned it. I have had this truck serviced here for over a year. I have never looked at the bill in detail before as I thought you would be honest. Being charged for something I don’t have is highly dishonest. Maybe I should bring the tv station in next trip. Only way to keep all you guys honest. Reason I left last place

Always prompt, courteous service.More

Always prompt, courteous service.

I was able to pull into the bay upon arrival, no wait time. They had the information on my vehicle on line so knew the type of oil I ...More

I was able to pull into the bay upon arrival, no wait time. They had the information on my vehicle on line so knew the type of oil I use. They gave me a list of services offered and mileage manufacturer recommends they be performed. Answered a a question I had about cabin filters. Offered to change windshield wipers, but I declined because I like the upgraded wipers which was not available. Everything was completed in an acceptable amount of time.

I am very much please with the service and people who work there. The service was done professionally. The service people were ...More

I am very much please with the service and people who work there. The service was done professionally. The service people were polite and answer any questions I had at the time.I would offer a suggestion for a possible service. De-fogging headlights.

The prompt professional service and the warm hospitality More

The prompt professional service and the warm hospitality

Service people were friendly and efficient. More

Service people were friendly and efficient.

I had a crack in my oil filter housing and because they were the last ones that serviced it before, they replaced it for freeMore

I had a crack in my oil filter housing and because they were the last ones that serviced it before, they replaced it for free

it is very convenient i also had my wipers replaced would have gotten my air filter replaced, but it was out of stock but i ...More

it is very convenient i also had my wipers replaced would have gotten my air filter replaced, but it was out of stock but i will take care of that on my next visit

Place said open at 7AM but didn’t open until 7:40 AMMore

Place said open at 7AM but didn’t open until 7:40 AM

The team was amazing no words to describe they need recognition all of them. Samantha Preston Jose all of them ! More

The team was amazing no words to describe they need recognition all of them. Samantha Preston Jose all of them !

Everyone was super friendly, and helpful. More

Everyone was super friendly, and helpful.

They do a good job of communicating the entire process More

They do a good job of communicating the entire process

Phenomenal!!!!!!!More

Phenomenal!!!!!!!

The entire staff at this location is very professional. The manager, (I believe his name is Jason) ensures ...More

The entire staff at this location is very professional. The manager, (I believe his name is Jason) ensures that all customers are treated with respect and service is prompt. That is the biggest reason I return for my oil changes.

I have visited this location several times.A leak appears each time after a visit, necessitating a return trip to have it addressedMore

I have visited this location several times.A leak appears each time after a visit, necessitating a return trip to have it addressed

I had a coupon for $5 off of an oil change that was expiring on Wednesday, so I was super disappointed when the line ...More

I had a coupon for $5 off of an oil change that was expiring on Wednesday, so I was super disappointed when the line at Valvoline was super long and I couldn’t wait. Well, by the time I got home that afternoon, you had sent a new coupon for $10 off an oil change and when I went on Friday morning, I just rolled right into the bay! Yippee! Thank you!

Nothing particular. Good service overall.More

Nothing particular. Good service overall.

I don't drive the truck very much as I have a primary vehicle. I asked the service attendant how often I needed to change the oil ...More

I don't drive the truck very much as I have a primary vehicle. I asked the service attendant how often I needed to change the oil based on mileage or time. He didn't have an answer.I also asked how many miles I should try to put on the truck annually - no answer except that I should drive it if the battery goes dead.I understand that answer to these questions might be "there isn't a time/mileage" but he didn't say that.

I drive over 40 minutes out to Princeton just for the service. I pass 2 Valvoline's on the way- and don't even consider going to a ...More

I drive over 40 minutes out to Princeton just for the service. I pass 2 Valvoline's on the way- and don't even consider going to a closer location. The guys out here are trustworthy and always give great service. Recommend all my friends out here

Very helpful and friendly staff. They explained everything they were going to do and I didn't feel pressured to make any ...More

Very helpful and friendly staff. They explained everything they were going to do and I didn't feel pressured to make any decisions.

They are always fast and courteous. they never pressure me to buy other services.More

They are always fast and courteous. they never pressure me to buy other services.

Even though I had to wait because they where receiving a shipment the time I showed up, I was greeted right away and given a ...More

Even though I had to wait because they where receiving a shipment the time I showed up, I was greeted right away and given a realistic time frame.

Boosted my battery when it wouldn't start my vehicle due to my having my dome light during my wait.More

Boosted my battery when it wouldn't start my vehicle due to my having my dome light during my wait.

Friendly staff and professional serviceMore

Friendly staff and professional service

Everything was excenllent, I will be back.More

Everything was excenllent, I will be back.

When the tech came out with the battery test results, I braced myself for an upsell. Instead, I was pleasantly surprised ...More

When the tech came out with the battery test results, I braced myself for an upsell. Instead, I was pleasantly surprised that the guys had checked the battery, looked up its warranty and told me not only that it was still under warranty but where to go to get it resolved at no cost.They could've tried to push a new battery on me, but instead showed how committed they were to delivering quality service and in doing so made me far more likely to keep coming back.

Fast service and I don't have to get out of my SUV.More

Fast service and I don't have to get out of my SUV.

I am a frequent customer and except for oil changes, do my own maintenance Many of the techs know this so we quickly ...More

I am a frequent customer and except for oil changes, do my own maintenance Many of the techs know this so we quickly move through the checklists. I had just checked my lights and told this to the tech so we skipped past the light check, the woman in charge of top side that day saw this and lightly scolded him, of course I took the opportunity to tease him about and it made her grin but she still maintained her in charge attitude. The tech wasn’t embarrassed and I was impressed!

I have had several bad experiences at other chain oil service companies. I could tell that Instant Oil was trying very hard to ...More

I have had several bad experiences at other chain oil service companies. I could tell that Instant Oil was trying very hard to earn my trust and they succeeded.

staff were quick, courteous, knowledgable, informative.I really appreciate the fact they left my truck clean; No oil smudges ...More

staff were quick, courteous, knowledgable, informative.I really appreciate the fact they left my truck clean; No oil smudges anywhere on the truck I could find.

The gentleman that helped me during my visit were very proffesional & friendly. More

The gentleman that helped me during my visit were very proffesional & friendly.

Great customer service, also easy to get in and get doneMore

Great customer service, also easy to get in and get done

I live in Pennsville NJ and travel to this location. I was there in the morning and there were five cars waiting in each line. I ...More

I live in Pennsville NJ and travel to this location. I was there in the morning and there were five cars waiting in each line. I wasn’t able to wait at that time so went back to jersey until I was able to go back late afternoon. When I returned there was four and five cars in each line again. I chuckled when telling my kids a fifteen minute instant oil change only took me two hours. My daughter who also uses this location said she had experienced the same thing recently. Obviously they have no contol over the volume of customers.

Just feel like the price for a simple oil change is very high. More

Just feel like the price for a simple oil change is very high.

Different type of experience was no sure whether the wait time was normal and I'm not used to sitting my my car while it ...More

Different type of experience was no sure whether the wait time was normal and I'm not used to sitting my my car while it is being taken care of.

Just the wait but I understand it was a SaturdayMore

Just the wait but I understand it was a Saturday

1. They used pull my car into the bay and now they wanted me to pull car into their bay2. No one came in the office to see ...More

1. They used pull my car into the bay and now they wanted me to pull car into their bay2. No one came in the office to see what oil I wanted in my car3. I had to ask what services they did

Jason is the best-we trust him and he is great with all our cars! More

Jason is the best-we trust him and he is great with all our cars!

They answered all my questions with a good attitude. I felt like they care alot about my car.More

They answered all my questions with a good attitude. I felt like they care alot about my car.

Could only get full synthetic oil due to previous owner of vehicle using that type of oil. Was not prepared to spend that much money ...More

Could only get full synthetic oil due to previous owner of vehicle using that type of oil. Was not prepared to spend that much money during my visit. Completely killed my allotted budget. Waited over an hour for my oil change due to fleet vehicles getting extra services. Only had 3 cars in front of me but took soooo long. Maybe make a separate bay for fleet vehicles?

Service was quick and efficient. I was told what else was needed for my car but was not pressured to buy additional services.More

Service was quick and efficient. I was told what else was needed for my car but was not pressured to buy additional services.

The young men who greeted me once inside were awsome, they made my exprienceMore

The young men who greeted me once inside were awsome, they made my exprience

They know their jobs and courteously got me in and out quickly.More

They know their jobs and courteously got me in and out quickly.

This was not the first time being at this location. I have three vehicles that use this facility. The staff has always treated ...More

This was not the first time being at this location. I have three vehicles that use this facility. The staff has always treated me with respect.

Service was very quick, all employees were very respectful and welcoming. They were glad to see me. They explained many things ...More

Service was very quick, all employees were very respectful and welcoming. They were glad to see me. They explained many things that I saw on the screen. No pressure to buy things during my visit.

I've been a customer for years, and the service is consistently fantastic. Consistency is tough with staff turnover, but ...More

I've been a customer for years, and the service is consistently fantastic. Consistency is tough with staff turnover, but management has knocked it out of the park with every visit and every situation.

It took a great deal of time to just change the oil. More

It took a great deal of time to just change the oil.

Didn't have to get out of the car.More

Didn't have to get out of the car.

Fast friendly service More

Fast friendly service

First visit, everything exceeded expectations!More

First visit, everything exceeded expectations!

The wait was very long, I was told it’d be 30 minutes max, but I was there almost 3 hours.More

The wait was very long, I was told it’d be 30 minutes max, but I was there almost 3 hours.

Very good service and I am able to see what is going on with my vehicle More

Very good service and I am able to see what is going on with my vehicle

Service was efficient and timely even though it was incredibly busy. Only suggestion would be to improve the waiting area.. it’s ...More

Service was efficient and timely even though it was incredibly busy. Only suggestion would be to improve the waiting area.. it’s dirty and outdated

waiting area was small and no coffee available.More

waiting area was small and no coffee available.

Muy satisfecho More

Muy satisfecho

Excellent Service provided by Mike, Jose and Tom, it was a very busy Friday evening with 15 cars waiting to go ...More

Excellent Service provided by Mike, Jose and Tom, it was a very busy Friday evening with 15 cars waiting to go in the store and all 3 bays full, the wait was about 45 minutes but was worth it because the excellent service they provide each and every time. Have been coming here for 3 years and with only 1 mistake when my oil plug was stripped and they replaced the oil pan right away. They have always had great customer service and it shows how well they are run as a company to have a repeat customer come back even though there vehicle was damaged in the past it shows they truly car for there customers. Everything was checked and fluids topped off, they also gave me a 7 dollar coupon off which I thought was wonderful. Thank you!!

Nice and quick, which is what I was hoping for.More

Nice and quick, which is what I was hoping for.

I got there around 5:30 and they were 2-3 deep and gave the same great service as always and the manager always makes sure ...More

I got there around 5:30 and they were 2-3 deep and gave the same great service as always and the manager always makes sure things are good before I leave!! He has been there a long time and super nice!! I have several vehicles and this is the go to location for service and not just oil changes, other maintenance as wel. Keep up the good work!!

Jonathan was very good at explaining the recommendation of oil for my van and why. He made sure I understood the price. I went ...More

Jonathan was very good at explaining the recommendation of oil for my van and why. He made sure I understood the price. I went with his suggestion bc I felt he was being honest with me. He was very pleasant the entire service

Valvoline always does a great professional job!More

Valvoline always does a great professional job!

Fast and efficient and answered my questions confidentlyMore

Fast and efficient and answered my questions confidently

I always get through the process quickly and have great service. More

I always get through the process quickly and have great service.

Just mediocre service.More

Just mediocre service.

Really fast and reliable service. More

Really fast and reliable service.

The gentleman explained everything to me in detail. He asked if I had questions and was extremely friendly More

The gentleman explained everything to me in detail. He asked if I had questions and was extremely friendly

My overall experience was awesome. The whole oil change took 9 minutes after I was in the bay. I have a busy schedule and getting in ...More

My overall experience was awesome. The whole oil change took 9 minutes after I was in the bay. I have a busy schedule and getting in and out was perfect.

This location is wonderful, they always remember you. The only thing I have to do is buy my own oil filter because of the make of ...More

This location is wonderful, they always remember you. The only thing I have to do is buy my own oil filter because of the make of car I own.

As always they are polite, know what is needed, aware of your time being important. I had never aired my tires up before. Sad I know ...More

As always they are polite, know what is needed, aware of your time being important. I had never aired my tires up before. Sad I know but my X had always taken care of that. I went to Valvoline because that’s my go to place. They told me no problem, a lady shouldn’t have to be airing their tire up. In Texas I find that a compliment! He explained how to do it and that on my type of car it honks when it’s at capacity. That’s why Valvoline is my go to place!

Staff was excellent. Convenience of services keep me coming back.More

Staff was excellent. Convenience of services keep me coming back.

I was in and out in a matter of 10 minutes. Really helpful staff. Great staff, and great service. Caleb serviced ...More

I was in and out in a matter of 10 minutes. Really helpful staff. Great staff, and great service. Caleb serviced my vehicle and seems that he really enjoys his job.

When I got there I was greeted and giving the info I requested since it was my first time. When it was my turn everything went ...More

When I got there I was greeted and giving the info I requested since it was my first time. When it was my turn everything went very smooth and the teamwork was great

Quick and clean. No pressure for add onsMore

Quick and clean. No pressure for add ons

It’s not that I wasn’t satisfied with valvoline I wasn’t satisfied with the wait . Maybe I went on a bad day or I don’t know but ...More

It’s not that I wasn’t satisfied with valvoline I wasn’t satisfied with the wait . Maybe I went on a bad day or I don’t know but everyone I spoke to was very respectful . The pricing was higher then I thought it was going to be but it is what it is . But I will come back for my next oil change.

I was able to get in and get out in a timely manner.More

I was able to get in and get out in a timely manner.

I have been using Valvoline Instant Oil Change for a few years now. The crew in the shop have always been very polite and ...More

I have been using Valvoline Instant Oil Change for a few years now. The crew in the shop have always been very polite and professional even when I have stopped in right at the end of the day.My dad swore by Valvoline oil when I was growing up and I have continued to use it. Based on a personal test I did, my vehicles have run better and got better gas mileage with Valvoline than a couple of their competitors.

Great staff, courteous, friendly, and professional.More

Great staff, courteous, friendly, and professional.

Service was prompt and efficient also members where very knowledgeable of car questions I asked .More

Service was prompt and efficient also members where very knowledgeable of car questions I asked .

I have been going here for several years and have always received great serviceMore

I have been going here for several years and have always received great service

I know it’s hard to drain the oil and get new oriole in without spilling are making a mess. I seem to have a lot more oil dripping ...More

I know it’s hard to drain the oil and get new oriole in without spilling are making a mess. I seem to have a lot more oil dripping off in my garage than normal. It’s dirty oil so it must’ve been from the draining process

From the minute I arrived I felt welcome. I was able to stay in my vehicle as well. JD and Rebecca both were very professional and ...More

From the minute I arrived I felt welcome. I was able to stay in my vehicle as well. JD and Rebecca both were very professional and friendly. I was there not much more than 30 mins. Vavoline being open for a few hours on Sunday made it even better. Kudo's 😘

No economicWait timeMore

No economicWait time

The only I had to wait outside was because they were so very busy with other customers. This service center has been my favorite for ...More

The only I had to wait outside was because they were so very busy with other customers. This service center has been my favorite for about 2 years and I don't plan to change that anytime soon.