I have been using this company for a while and have recommended many of my friends. Always Customer Service friendly and meet all ...More

I have been using this company for a while and have recommended many of my friends. Always Customer Service friendly and meet all my service needs.Great Job to the New Castle, DE Team.

They checked the oil, battery, windshield fluid, tire pressure, etc... They are awesome! I will definitely be coming back. Thank you ...More

They checked the oil, battery, windshield fluid, tire pressure, etc... They are awesome! I will definitely be coming back. Thank you :)

Very friendly staff and gave me advice about future car problems More

Very friendly staff and gave me advice about future car problems

Courteous and professional Servc from entire staff and quick Servc More

Courteous and professional Servc from entire staff and quick Servc

Pulled right in to the bay.More

Pulled right in to the bay.

Great service as always. Friendly fast service. More

Great service as always. Friendly fast service.

Guys were great. Service was fast. Wait was short. More

Guys were great. Service was fast. Wait was short.

Very prompt and everyone was friendly. More

Very prompt and everyone was friendly.

The staff was friendly and communicated my options very well. The only significant issue was wait time. I actually came to ...More

The staff was friendly and communicated my options very well. The only significant issue was wait time. I actually came to this location once before and left because the line hadn't moved for over half an hour. I came a different time and the wait was about the same but I waited it out anyway. I'm not sure why things moved so slowly.

I live 45 minutes away from this Valvoline store and I always get my oil changed here as it is on my route to work. I NEVER have ...More

I live 45 minutes away from this Valvoline store and I always get my oil changed here as it is on my route to work. I NEVER have to wait, and I am usually in and out within 15-20 minutes! It is the BEST service I have ever had with oil changes. The employees are courteous and respectful and don't make me feel like an idiot regarding my car. No pushing for sales that I don't want or need.

Just noticed they didn’t record my tire pressure but I had walked over to discount tire to set up a tire rotation so perhaps ...More

Just noticed they didn’t record my tire pressure but I had walked over to discount tire to set up a tire rotation so perhaps that’s why. No big deal. Fast and friendly. And of course got my oil changed and that’s what I came in for.

Keith is awesome!! He was very helpful.. More

Keith is awesome!! He was very helpful..

Particularly as this was my first visit to this facility, l was treated like a familiar customer, treated by very friendly staff. I ...More

Particularly as this was my first visit to this facility, l was treated like a familiar customer, treated by very friendly staff. I remarked to my daughter that the training program must be very good.

all was greatMore

all was great

Close to my house, fast, and good price. Plus you give a veteran discount.More

Close to my house, fast, and good price. Plus you give a veteran discount.

They were very friendly and helpful with showing me what needed to be changed and explaining what things meant and it works.More

They were very friendly and helpful with showing me what needed to be changed and explaining what things meant and it works.

I find it interesting that they say they check a battery, when the battery is in the trunk. So how is the battery checked? ...More

I find it interesting that they say they check a battery, when the battery is in the trunk. So how is the battery checked? I almost find it amusing that a checklist is gone through of all these services are completed but are these services really being checked.

Good vibe from staff , friendly , and fast , what more could you want?More

Good vibe from staff , friendly , and fast , what more could you want?

I'm good :-} I'm never highly satisfied. :-)More

I'm good :-} I'm never highly satisfied. :-)

Friendly staffMore

Friendly staff

.no surprisesMore

.no surprises

Very long wait. More

Very long wait.

I bring my work vehicle and all personal vehicles to this location on Wade Hampton in Greenville and receive excellent service every ...More

I bring my work vehicle and all personal vehicles to this location on Wade Hampton in Greenville and receive excellent service every time. The staff is friendly and talkative and don't just try and rush through the job.

Everyone was very nice and I will return More

Everyone was very nice and I will return

The wait time and the technology used could be better supported. Mechanic had to manually enter in data which prolonged the service More

The wait time and the technology used could be better supported. Mechanic had to manually enter in data which prolonged the service

Quick, friendly service. No pressure to buy services.More

Quick, friendly service. No pressure to buy services.

QualityMore

Quality

All the staff was very nice and well mannered and william showed me how to reset my oil lightMore

All the staff was very nice and well mannered and william showed me how to reset my oil light

Keith did a great job of betting me in and out. Will be back More

Keith did a great job of betting me in and out. Will be back

They were friendly and they were quickMore

They were friendly and they were quick

Keith did an awesome job with informing me with what I needed besides just my an oil change. He was very polite and informative. More

Keith did an awesome job with informing me with what I needed besides just my an oil change. He was very polite and informative.

The professionalism and courtesy of the staffMore

The professionalism and courtesy of the staff

Very professional and quickMore

Very professional and quick

Fast and easy and people are nice More

Fast and easy and people are nice

Fast, friendly, very knowledgeable. Nice people to deal with.More

Fast, friendly, very knowledgeable. Nice people to deal with.

The service was quick, the staff was professional and courteous, the waiting room environment was clean, and I enjoy the convenience ...More

The service was quick, the staff was professional and courteous, the waiting room environment was clean, and I enjoy the convenience of the location.

Very friendly service ProfessionalismQuality & priceMore

Very friendly service ProfessionalismQuality & price

I accidentally left a very special water container that was a gift from my sister when I was diagnosed with cancer. It has special ...More

I accidentally left a very special water container that was a gift from my sister when I was diagnosed with cancer. It has special properties such as minerals, oils and herbs in the bottom. I have been drinking from it for 3 years and remain cancer free. The gentleman saved my precious lucky water bottle for me. Thank you.

Keith was fantastic!!!!More

Keith was fantastic!!!!

Very efficient More

Very efficient

Great placdMore

Great placd

Technicians were very nice and courteous.More

Technicians were very nice and courteous.

Quick Service and Knowledgeable staff.More

Quick Service and Knowledgeable staff.

Very nice staff and coloring books for the kids 😄More

Very nice staff and coloring books for the kids 😄

Customer service is top notchMore

Customer service is top notch

Always friendly, knowledgeable and fast service.More

Always friendly, knowledgeable and fast service.

The employees are always very courteous & friendly. More

The employees are always very courteous & friendly.

Nice staff, but excessive wait time. 2 cars ahead of me and wait time was approximately 1 hr. I would likely would not wait if I had ...More

Nice staff, but excessive wait time. 2 cars ahead of me and wait time was approximately 1 hr. I would likely would not wait if I had to do over.

I receive great customer service from the staff and everyone was friendly ....More

I receive great customer service from the staff and everyone was friendly ....

Quick and easy service.More

Quick and easy service.

Great overall service More

Great overall service

Average serviceMore

Average service

Great service and I will return in the near future.More

Great service and I will return in the near future.

When I arrived at the shop I was greeted right away. He informed me that I could wait in the car or wait ...More

When I arrived at the shop I was greeted right away. He informed me that I could wait in the car or wait in the waiting area. I decided to wait in the car. It got too hot and went inside. The waiting area was nice and clean. I waited 10min tops before they asked what I was in need for. 10mins after that it was fun finished.

They know what they are doing. More

They know what they are doing.

Great, quick service. In and out in 15 minutes. Staff was friendly and manager explained everything. No pressure to buy additional ...More

Great, quick service. In and out in 15 minutes. Staff was friendly and manager explained everything. No pressure to buy additional services. I’ll be back in six months.

This location has always been top notchMore

This location has always been top notch

Nice Person. Got the job done very quickly.More

Nice Person. Got the job done very quickly.

I was not satisfied because I was nto aware of the price of the oil change and was not told the price of the cabin filters that were ...More

I was not satisfied because I was nto aware of the price of the oil change and was not told the price of the cabin filters that were installed. My total bill for an oil change and the cabin filters was $81. I do not believe that is a reasonable charge for the service received.

Professional, Friendly, Efficient, Knowledgeable More

Professional, Friendly, Efficient, Knowledgeable

They show me how dirty my air filter was and explain about my radiator.They were very professional More

They show me how dirty my air filter was and explain about my radiator.They were very professional

Valvoline always does a great job!More

Valvoline always does a great job!

I have been using this store, exclusively, since it opened, for my business vehicles. I have never had any problems. I ...More

I have been using this store, exclusively, since it opened, for my business vehicles. I have never had any problems. I have friends who have had bad experiences with competitors. I like Valvoline products and I use them in my personal vehicles as well. The staff is good, courteous and appropriately friendly. I don't get pressured to buy, and that aspect has improved, which indicates that VIOC is listening to customer feedback. The service is quick and thorough. I do wish the Keurig coffee machine had an option besides french roast. When the only negative comment I can think of pertains to the FREE coffee selection, it would seem Jason George and the crew are doing an outstanding job. Keep up the good work!!

Service was quick and efficient More

Service was quick and efficient

The staff was friendly and did a good jobMore

The staff was friendly and did a good job

My oil change normally costs less at the other facility and the air filter is part of the oil change and not a ...More

My oil change normally costs less at the other facility and the air filter is part of the oil change and not a separate cost. I had to be rung up twice because the staff did not communicate well with each other. I assumed they knew what they were doing and was dismayed when they called "hey lady, I need you to come back in" when I was getting into my car. That is very poor customer service. Learn and use customer names and it is not the customers' fault if you do not bill or charge correctly.

Well I'm still waiting on my receipt through email as I was asked if that's how I like my receipt and no it's not in my spam.More

Well I'm still waiting on my receipt through email as I was asked if that's how I like my receipt and no it's not in my spam.

They are fast and they go over everything with me about my vehicle. The only thing was I never got my receipt. The guy said ...More

They are fast and they go over everything with me about my vehicle. The only thing was I never got my receipt. The guy said it would come to my email but it hasn't came in yet.

They were very quick, professional, and answered all my questions without me even having to ask. I guess they could tell I was ...More

They were very quick, professional, and answered all my questions without me even having to ask. I guess they could tell I was confused about my cabin filter haha.

I was able to get a state inspection in under 15 min.More

I was able to get a state inspection in under 15 min.

All the customers are treated with respectMore

All the customers are treated with respect

I was highly satisfied because by time I actually get worked on it took 10 minutes. They also double checked my battery for me ...More

I was highly satisfied because by time I actually get worked on it took 10 minutes. They also double checked my battery for me because I asked them to and they helped tell me what my problem might be and what to look out for. I was only not happy have to wait 45 minutes outside and them not letting that line know that the vehicle being serviced was getting more than an oil change many people who came way after me ended up leaving way before me.

Great service and the oil change was done quick and efficient. More

Great service and the oil change was done quick and efficient.

The prices were highMore

The prices were high

They literally laughed at me when i told them i couldn't afford to buy a new air filter. Then based on that decided not to ...More

They literally laughed at me when i told them i couldn't afford to buy a new air filter. Then based on that decided not to even bother showing me the cabin filter.

The store was very clean and neat. More

The store was very clean and neat.

Quick, convenient, and the employees were very friendly!More

Quick, convenient, and the employees were very friendly!

I have I have a 1 year old daughter she was sleeping in the baby seat and I explained to the gentleman that I had limited time ...More

I have I have a 1 year old daughter she was sleeping in the baby seat and I explained to the gentleman that I had limited time as I had a baby in the vehicle they were awesome they got me in and out of there did a great job their personalities were great very outgoing I had a good time

On the particular date i visited the location it was a sweltering 91 degrees outside. The staff was still friendly even though ...More

On the particular date i visited the location it was a sweltering 91 degrees outside. The staff was still friendly even though they were working in very uncomfortable conditions. They completed the work promptly and addressed any questions i had with a sincere tone.

The service was excellent More

The service was excellent

Great Staff! Friendly helpful and quick More

Great Staff! Friendly helpful and quick

Straight forward answers. Highly engaged in every service. More

Straight forward answers. Highly engaged in every service.

The pressure to up-sell when the products / services were ridiculously priced. I was told I needed a new cabin air ...More

The pressure to up-sell when the products / services were ridiculously priced. I was told I needed a new cabin air filter and its detrimental to my health. When I asked the price he told me ~$45 because there is special technology in the filter to clean the air and make it suitable for your lungs (an air filter is an air filter).. There is an Auto Zone in the same parking lot as this location. I drove 300 feet and got a new one for $17. You'd sell a lot more of those if they were reasonably priced.

The price for an oil change is as high as dealership prices. More

The price for an oil change is as high as dealership prices.

I own a delivery company so being a fleet member is extremely convenient. My drivers are able to get ...More

I own a delivery company so being a fleet member is extremely convenient. My drivers are able to get in and out quickly and efficiently.

Personnel is knowledgeable and friendly More

Personnel is knowledgeable and friendly

Great staff super friendly Keith is a cool guy I think this valvoline is in great hands with a manger like him More

Great staff super friendly Keith is a cool guy I think this valvoline is in great hands with a manger like him

I was there on Thursday the 9th and there was no conventional oil since I've always from the first day of purchased used ...More

I was there on Thursday the 9th and there was no conventional oil since I've always from the first day of purchased used conventional we agreed I could come back for the service needed.

Staff is young but very courteous and knowledgeable, im very picking about lube places, i will continue to use them More

Staff is young but very courteous and knowledgeable, im very picking about lube places, i will continue to use them

Quick, to the point, good service, friendly people, no BS.More

Quick, to the point, good service, friendly people, no BS.

i was given a $15.00 coupon, for returning to valvoline. however i find that coupon is readily available. I do not find even ...More

i was given a $15.00 coupon, for returning to valvoline. however i find that coupon is readily available. I do not find even with the coupon the price of an oil change is an significant savings compared to other places i have gone. to me an oil change is a commodity item.

Great service and the staff was friendly and knowledgeable. More

Great service and the staff was friendly and knowledgeable.

Faster service than most and close to home More

Faster service than most and close to home

Very efficient and professional, all of the techs worked together in a way that seemed supportive and friendly, and used their ...More

Very efficient and professional, all of the techs worked together in a way that seemed supportive and friendly, and used their time very well.

Very polite and professional and quick More

Very polite and professional and quick

Excellent and friendly staff. Very fast and professionalMore

Excellent and friendly staff. Very fast and professional

Because I wasn't advised of a oil leak until I reviewed my paperwork & wasn't advised of any additional services.More

Because I wasn't advised of a oil leak until I reviewed my paperwork & wasn't advised of any additional services.

Fast and friendly service! More

Fast and friendly service!

1. Oil change price very high $92 versus around 70-75 at competition 2. I had an online coupon of $7 which I ...More

1. Oil change price very high $92 versus around 70-75 at competition 2. I had an online coupon of $7 which I didn’t use because nobody asked me if I had! I didn’t say anything because coupon may not be available at this location I don’t know! Nobody asked me though!3. Engine air filter price was quoted $21.99 charged 26.99

Prompt and courteous serviceMore

Prompt and courteous service

Very polite, no high pressure. Good manufacturer suggest fixes/change. Love you guys. Keep up the great customer service.More

Very polite, no high pressure. Good manufacturer suggest fixes/change. Love you guys. Keep up the great customer service.

They explained the other services offered there. I am very happy about that.More

They explained the other services offered there. I am very happy about that.

Price! seem to keep going up, will probable look elsewhere for a better price.More

Price! seem to keep going up, will probable look elsewhere for a better price.

The place was packed and I needed an oil change and an inspection. I was expecting to be there an hour but the staff took care ...More

The place was packed and I needed an oil change and an inspection. I was expecting to be there an hour but the staff took care of everything in about 30 minutes. I was impressed with how organized they were with all of the customers.

The staff there was courteous and very knowledgeable. I do appreciate any business proving customer service.More

The staff there was courteous and very knowledgeable. I do appreciate any business proving customer service.

Quick service in getting my state inspection done. Closely located to my house is very convenient.More

Quick service in getting my state inspection done. Closely located to my house is very convenient.

Levi and his crew were very friendly and professional More

Levi and his crew were very friendly and professional

Every service was performed professionally.More

Every service was performed professionally.

Everything was great other than having to wait about 30 minutes to get into the service center. Then another 25 for the oil change ...More

Everything was great other than having to wait about 30 minutes to get into the service center. Then another 25 for the oil change itself.

Longer than average wait time.High technician turnover.Overall, satisfied with my visit.More

Longer than average wait time.High technician turnover.Overall, satisfied with my visit.

Convenient and no appointments us priceMore

Convenient and no appointments us price

Service was prompt, didn't wait too long even with two cars ahead of me.More

Service was prompt, didn't wait too long even with two cars ahead of me.

Very kind.More

Very kind.

Pleasure and knowledgeable techMore

Pleasure and knowledgeable tech

The men who serviced my vehicle were very friendly knowledgeable and professional More

The men who serviced my vehicle were very friendly knowledgeable and professional

Team work gets the job done right More

Team work gets the job done right

I was satisfied. More

I was satisfied.

Staff very friendly and helpful More

Staff very friendly and helpful

Great customer service .... William has been performing our inspections for years and I truly trust him.... he ...More

Great customer service .... William has been performing our inspections for years and I truly trust him.... he is a great asset to your organization.. very friendly...😁😁

Pricing.Feeling pressured to buy other things.More

Pricing.Feeling pressured to buy other things.

The lady was very respectful. She gave me some pointers on how to maintain my carMore

The lady was very respectful. She gave me some pointers on how to maintain my car

teamwork among the employees. Had me in and out in no time. More

teamwork among the employees. Had me in and out in no time.

The pricing has gotten extremely high. And they don’t check and too off all fluids anymore and they still raised the prices. ...More

The pricing has gotten extremely high. And they don’t check and too off all fluids anymore and they still raised the prices. Only reason i don’t make an appt at the dealer is cause they take to long but these prices will make me think again!

Because I've been coming here for awhile now. Always have good experiences More

Because I've been coming here for awhile now. Always have good experiences

They were helpful and courteous. More

They were helpful and courteous.

This was a first time going to Valvoline for service. It was amazing and I will be a regular customer from now on! No pressure ...More

This was a first time going to Valvoline for service. It was amazing and I will be a regular customer from now on! No pressure sales, super friendly attendants and all done at a great value. Being able to stay comfortable in my car during the service was awesome! I never liked having to sit in a customer waiting area on those typical uncomfortable chairs. I cannot say enough good things about this visit.

They were courteous.. Technician explained everything he did.. Oil change was done while I sat in my car.. It took less than ...More

They were courteous.. Technician explained everything he did.. Oil change was done while I sat in my car.. It took less than 30 minutes..It was expensive but the service was great..

I was satisfied with the service that's what I was saying.I always use them.I live down the road and they are accessible to us.Thank ...More

I was satisfied with the service that's what I was saying.I always use them.I live down the road and they are accessible to us.Thank you

Fast and professionalMore

Fast and professional

The friendly staff made my experience enjoyable!! Didn’t have to wait long. They were on top of needs that needed to be done with ...More

The friendly staff made my experience enjoyable!! Didn’t have to wait long. They were on top of needs that needed to be done with my car maintenance with no pressure to purchase.

No reason. More

No reason.

Very fast and helpful. From out of town and they were able to give us additional info that we needed. More

Very fast and helpful. From out of town and they were able to give us additional info that we needed.