Valvoline Instant Oil Change Reviews

I bought the oil change on Groupon, so I already knew the price. The staff were friendly and the oil change was quick, I didn't even ...More

I bought the oil change on Groupon, so I already knew the price. The staff were friendly and the oil change was quick, I didn't even have to get out of my car

Just great seeviceMore

Just great seevice

the employees were courteous and professional. They worked well as a team getting the job done in a safe and timely manner. More

the employees were courteous and professional. They worked well as a team getting the job done in a safe and timely manner.

Very fast and knowledgeable. More

Very fast and knowledgeable.

Fast, friendly, and great customer serviceMore

Fast, friendly, and great customer service

Will was the manager that assisted us when we went to get an oil change. We were able to stay inside the car due ...More

Will was the manager that assisted us when we went to get an oil change. We were able to stay inside the car due to the whole COVID stuff. Will was very knowledgeable, efficient, and kind!

Great service More

Great service

The price is kinda high, however i do undertsand paying for the service not just the oil and parts. I also recieved an ...More

The price is kinda high, however i do undertsand paying for the service not just the oil and parts. I also recieved an addition discount on my airfilter which was appreciated

Service was good wait was acceptable More

Service was good wait was acceptable

I was satisfied just have never been pressured like that before to change my air filter and cabin air filter. If I would ...More

I was satisfied just have never been pressured like that before to change my air filter and cabin air filter. If I would have known how easy to change it it was I would have done it myself. I just lost my job so the CSR tried to help me save money which was great. They are always very nice when I go there.

Very knowledgeable, no pressure to buy anything,gave recommendations onlyMore

Very knowledgeable, no pressure to buy anything,gave recommendations only

I have never seen the automatic trans fluid level checked, although my receipt says it was checked, at each visit. I have never seen ...More

I have never seen the automatic trans fluid level checked, although my receipt says it was checked, at each visit. I have never seen my tire pressure checked, except the one time I specifically requested it. This truck has heavy duty tires and the pressures are run higher than the OEM tires. I adjusted all 4 tires to 45 psi the day before this oil change/service. My receipt states that all 4 tires were checked and "ok" at 35 psi. It seems to me that this "service" has become a simple oil/filter change and an opportunity to "upsell" other services. True courtesy checks like topping off other fluids and checking tire pressure must be requested, and the receipt cannot be trusted.

Fast service and received coupons to use to save money. More

Fast service and received coupons to use to save money.

Great service and great people that always go the extra step to ensure a great experience More

Great service and great people that always go the extra step to ensure a great experience

They had everything done in 9 minutes. We were so pleased with the service. It's totally worth the money! More

They had everything done in 9 minutes. We were so pleased with the service. It's totally worth the money!

great job.communication.etc great.More

great job.communication.etc great.

I liked how Will took care of me and was super professional and polite. He made sure I understood everything and ...More

I liked how Will took care of me and was super professional and polite. He made sure I understood everything and gave great recommendations.

Great customer service! I only come to valvoline and recommend this location tonall my friends and family. They go above and ...More

Great customer service! I only come to valvoline and recommend this location tonall my friends and family. They go above and beyond everytime!

Every time I visit; they are very professional More

Every time I visit; they are very professional

Very fast and convenient. No weird pulling out of all the filters to show me I need new ones. More

Very fast and convenient. No weird pulling out of all the filters to show me I need new ones.

Service was quick, easy, and very efficient. More

Service was quick, easy, and very efficient.

Great customer service skills except for initial greeting time.More

Great customer service skills except for initial greeting time.

Fast-knowledgeableMore

Fast-knowledgeable

I liked that I stayed in the car during the oil change and when I waited in waiting room for tire rotation there was not one else in ...More

I liked that I stayed in the car during the oil change and when I waited in waiting room for tire rotation there was not one else in the room, including employee, so I felt safe. Also the employee was very polite and nice

The service was friendly and quick 😊More

The service was friendly and quick 😊

Every time I go to Valvoline I have been greeted with respect and great service I do appreciate the way they treat a ...More

Every time I go to Valvoline I have been greeted with respect and great service I do appreciate the way they treat a senior citizen so therefore I will highly recommend

Always courteous, friendly and fastMore

Always courteous, friendly and fast

This location in Princeton, Texas has always been a great experience. The staff have always been super friendly and the wait time is ...More

This location in Princeton, Texas has always been a great experience. The staff have always been super friendly and the wait time is minimal.

Typically they go through and check all the lights and verbally communicate to each other where I can hear them working on different ...More

Typically they go through and check all the lights and verbally communicate to each other where I can hear them working on different stuff. They usually have several pre and post checks. None of that stuff was happening. Oldest guying working seemed pretty lazy. Moreno retested in talking with the young lady there than doing much work, it seemed.

Valvoline has a customer for life! This was my second time at this location; the first was after I’d been severely jerked around ...More

Valvoline has a customer for life! This was my second time at this location; the first was after I’d been severely jerked around by a local shop. After $500 , weeks and weeks of issues, and the same problem, Valvoline fixed my car within an hour or two (also, at half the cost!). If I wasn’t sold then, this time, whoa! First of all, COVID-19 precautions were absolutely on-point — masks, gloves, interactions. The representatives/technicians were so incredibly professional and polite. I was long overdue for an oil change and small tune-up. There was never pressure for services, but any issues were explained clearly and options were given. There just so happened to be a part that needed to be ordered, but a) I was happy to wait and b) everyone was apologetic and friendly. About 5-10 minutes later when the filter arrived, the technician hustled double-time to grab it and get me on my way. The service and kindness shown definitely made my day, and I was so grateful! Now my car is running so much better, and I have a new go-to! Thank you so much for the great, great service!

Charles did a great job!!!More

Charles did a great job!!!

The customer service rep was very thoroUgh and very respectful More

The customer service rep was very thoroUgh and very respectful

I had a great experience! I was actually going to submit a review for the guy that helped me (Tony, i think). He was amazing! So ...More

I had a great experience! I was actually going to submit a review for the guy that helped me (Tony, i think). He was amazing! So friendly and explained everything to me. I havent had customer service like that in a long time.

Always have a great day and I will be sure to come back service was greatMore

Always have a great day and I will be sure to come back service was great