Valvoline Instant Oil Change Reviews

Staff always helpful and swift. More

Staff always helpful and swift.

Pulled right in did their vehicle checks found my tail lights were out and replaced bulbs did the oil change and I was out in 10 ... More

Pulled right in did their vehicle checks found my tail lights were out and replaced bulbs did the oil change and I was out in 10 mis! Everyone was super nice too!

I had a issue with an oil leak and it was took care of. More

I had a issue with an oil leak and it was took care of.

Great service More

Great service

Great crew very professional More

Great crew very professional

George answered all my questions and made the needed repairs timely. More

George answered all my questions and made the needed repairs timely.

They were quick and thorough More

They were quick and thorough

Good service, no pressure. Fast and friendly staff. More

Good service, no pressure. Fast and friendly staff.

My truck has grease fitting and your MachanicPointed it out to me.Thanks More

My truck has grease fitting and your MachanicPointed it out to me.Thanks

I get coupon for oil change in mailbox and having been a customer for years not need to bring it with me to get discount. This ... More

I get coupon for oil change in mailbox and having been a customer for years not need to bring it with me to get discount. This time was not given my discount. Price was still too high for oil and filter even with discount unhappy.

I always get great service and they know me by name More

I always get great service and they know me by name

The folks were professional, helpful, and focused on the task at hand More

The folks were professional, helpful, and focused on the task at hand

Great communication from the staff. Very fast service. More

Great communication from the staff. Very fast service.

Stayed in car. Very covid friendly they wore masked and used all precautions. Excellent service . More

Stayed in car. Very covid friendly they wore masked and used all precautions. Excellent service .

All steps and charges explained. More

All steps and charges explained.

The team was courteous, friendly and professional. All services were explained and completed in a timely manner. More

The team was courteous, friendly and professional. All services were explained and completed in a timely manner.

Very satisfied customer More

Very satisfied customer

Very courteous and knowledgeable More

Very courteous and knowledgeable

The guy in charge knows what he is doing More

The guy in charge knows what he is doing

Will Scott did a great job walking me through what the techs were doing, he was professional, personable and made me feel like ... More

Will Scott did a great job walking me through what the techs were doing, he was professional, personable and made me feel like my business was appreciated. I've been to this location many times and this visit, was by far, the best.

Didn't have to wait, they got the service done in about 30 minutes. No hassles, no issues. More

Didn't have to wait, they got the service done in about 30 minutes. No hassles, no issues.

He asked me questions. Made sure I knew the my front left head light was out. Offer to replace it for a certain amount of money. More

He asked me questions. Made sure I knew the my front left head light was out. Offer to replace it for a certain amount of money.

This was my first visit and I was very satisfied with my experience. More

This was my first visit and I was very satisfied with my experience.

Normally tires as filled with air, I had to ask at the very end. Only one side was done, They were having an issue with my front ... More

Normally tires as filled with air, I had to ask at the very end. Only one side was done, They were having an issue with my front drivers on which is fine however they never filled the back one, and the person on the other side said she is just going to need to have it checked somewhere else, it was the way he said and not directly at me.

got what I wanted in timely matter by friendly and professional employees. More

got what I wanted in timely matter by friendly and professional employees.

The price is kinda high, however i do undertsand paying for the service not just the oil and parts. I also recieved an ... More

The price is kinda high, however i do undertsand paying for the service not just the oil and parts. I also recieved an addition discount on my airfilter which was appreciated

Service was good wait was acceptable More

Service was good wait was acceptable

I was satisfied just have never been pressured like that before to change my air filter and cabin air filter. If I would ... More

I was satisfied just have never been pressured like that before to change my air filter and cabin air filter. If I would have known how easy to change it it was I would have done it myself. I just lost my job so the CSR tried to help me save money which was great. They are always very nice when I go there.

Very knowledgeable, no pressure to buy anything,gave recommendations only More

Very knowledgeable, no pressure to buy anything,gave recommendations only

I have never seen the automatic trans fluid level checked, although my receipt says it was checked, at each visit. I have never seen ... More

I have never seen the automatic trans fluid level checked, although my receipt says it was checked, at each visit. I have never seen my tire pressure checked, except the one time I specifically requested it. This truck has heavy duty tires and the pressures are run higher than the OEM tires. I adjusted all 4 tires to 45 psi the day before this oil change/service. My receipt states that all 4 tires were checked and "ok" at 35 psi. It seems to me that this "service" has become a simple oil/filter change and an opportunity to "upsell" other services. True courtesy checks like topping off other fluids and checking tire pressure must be requested, and the receipt cannot be trusted.

Fast service and received coupons to use to save money. More

Fast service and received coupons to use to save money.

Great service and great people that always go the extra step to ensure a great experience More

Great service and great people that always go the extra step to ensure a great experience

They had everything done in 9 minutes. We were so pleased with the service. It's totally worth the money! More

They had everything done in 9 minutes. We were so pleased with the service. It's totally worth the money!

great job.communication.etc great. More

great job.communication.etc great.

I liked how Will took care of me and was super professional and polite. He made sure I understood everything and ... More

I liked how Will took care of me and was super professional and polite. He made sure I understood everything and gave great recommendations.

Great customer service! I only come to valvoline and recommend this location tonall my friends and family. They go above and ... More

Great customer service! I only come to valvoline and recommend this location tonall my friends and family. They go above and beyond everytime!

Every time I visit; they are very professional More

Every time I visit; they are very professional

Very fast and convenient. No weird pulling out of all the filters to show me I need new ones. More

Very fast and convenient. No weird pulling out of all the filters to show me I need new ones.

Service was quick, easy, and very efficient. More

Service was quick, easy, and very efficient.

Great customer service skills except for initial greeting time. More

Great customer service skills except for initial greeting time.

Fast-knowledgeable More

Fast-knowledgeable

I liked that I stayed in the car during the oil change and when I waited in waiting room for tire rotation there was not one else in ... More

I liked that I stayed in the car during the oil change and when I waited in waiting room for tire rotation there was not one else in the room, including employee, so I felt safe. Also the employee was very polite and nice

The service was friendly and quick 😊 More

The service was friendly and quick 😊

Every time I go to Valvoline I have been greeted with respect and great service I do appreciate the way they treat a ... More

Every time I go to Valvoline I have been greeted with respect and great service I do appreciate the way they treat a senior citizen so therefore I will highly recommend

Always courteous, friendly and fast More

Always courteous, friendly and fast

This location in Princeton, Texas has always been a great experience. The staff have always been super friendly and the wait time is ... More

This location in Princeton, Texas has always been a great experience. The staff have always been super friendly and the wait time is minimal.

Typically they go through and check all the lights and verbally communicate to each other where I can hear them working on different ... More

Typically they go through and check all the lights and verbally communicate to each other where I can hear them working on different stuff. They usually have several pre and post checks. None of that stuff was happening. Oldest guying working seemed pretty lazy. Moreno retested in talking with the young lady there than doing much work, it seemed.

Valvoline has a customer for life! This was my second time at this location; the first was after I’d been severely jerked around ... More

Valvoline has a customer for life! This was my second time at this location; the first was after I’d been severely jerked around by a local shop. After $500 , weeks and weeks of issues, and the same problem, Valvoline fixed my car within an hour or two (also, at half the cost!). If I wasn’t sold then, this time, whoa! First of all, COVID-19 precautions were absolutely on-point — masks, gloves, interactions. The representatives/technicians were so incredibly professional and polite. I was long overdue for an oil change and small tune-up. There was never pressure for services, but any issues were explained clearly and options were given. There just so happened to be a part that needed to be ordered, but a) I was happy to wait and b) everyone was apologetic and friendly. About 5-10 minutes later when the filter arrived, the technician hustled double-time to grab it and get me on my way. The service and kindness shown definitely made my day, and I was so grateful! Now my car is running so much better, and I have a new go-to! Thank you so much for the great, great service!

Charles did a great job!!! More

Charles did a great job!!!

The customer service rep was very thoroUgh and very respectful More

The customer service rep was very thoroUgh and very respectful

I had a great experience! I was actually going to submit a review for the guy that helped me (Tony, i think). He was amazing! So ... More

I had a great experience! I was actually going to submit a review for the guy that helped me (Tony, i think). He was amazing! So friendly and explained everything to me. I havent had customer service like that in a long time.

Always have a great day and I will be sure to come back service was great More

Always have a great day and I will be sure to come back service was great