We have organized our web sites so that you will not be required to identify yourself or reveal any Personal Information in order to view our web sites. At times, we may ask you to provide information about yourself or your company in order to better serve you. If you choose to provide this personally identifiable information, we will use it in accordance with this Privacy Statement. We provide this Privacy Statement to answer some of the questions you may have about the types of information we may collect from our web site and what we may do with that information. By entering this web site, you are consenting to the terms of this Privacy Statement. This Privacy Statement only applies to data collected on the Valvoline Instant Oil Change web site (vioc.com). Other individual web sites of Ashland Inc. ("Ashland"), including Valvoline.com may have privacy statements tailored specifically for activity on those web sites and the terms of those privacy statements may differ from this Privacy Statement.
Changes to this Privacy Statement
What information do we collect and how do we use it?
We understand that you expect to learn about our company when you visit this web site. Similarly, we hope to learn about your needs as a current or potential customer or shareholder through your visits to this web site. On some of our web pages, you may be able to ask questions, register to receive information, enter sweepstakes or enter information about your vehicle.
On some of our web pages you may be able to ask questions and register to receive information or offers. On these pages, we will ask you for the Personal Information necessary for us to respond to you, (name, mailing address, electronic mail address, telephone number). If you opt not to provide us with Personal Information you can still access our web sites; however you may be unable to participate in certain promotions or receive product information offered through Ashland's web sites or interactive advertisements.
Aggregate and Statistical Data
Neither our cookies nor web beacons nor web log information collects any personal information. They do not contain Personal Information such as your name or email address.
In some cases we may also collect information about you that you voluntarily submit and which is not personal, such as general statistical information like age, gender, household size, zip/postal code, preferences and interests.
Cookies and Web Beacons
When you view one of our web sites or interactive advertisements, we may collect some non Personal Information about you. The collection of this non Personal Information is done either through the "cookie" technology or with "web beacons" (also called "single-pixel gif" or "web pings"). Neither our cookies nor web beacons nor web log information collects any personal information.
When you view one of our web sites or interactive advertisements, we may store some information on your computer. This information will be in the form of a small text file, also called a "cookie". Cookies help us in many ways to make your visit to our website more enjoyable and meaningful to you. For example, cookies avoid you having to log in every time you come back to one of our websites. They also allow us to tailor a web site or advertisement to better match your interests and preferences. Most browsers can be configured not to accept cookies or to indicate when a cookie is being sent. Ashland does not collect Personal Information automatically, but we may combine non Personal Information collected automatically (e.g., through cookies) with your previously submitted personal information. Our cookies cannot read data off of your hard drive, cannot read cookie files created by other web sites and cannot track any Personal Information about you. If you erase or reject a cookie, you may still use this web site.
b) Web Beacons
Web beacons are site instrumentation that help us to determine, for instance, whether a page has been viewed or not and, if so, how many times. When you ask us to send you information on a promotion or a newsletter, we may use web beacons to establish how many of the emails are actually opened. In general, any electronic image viewed as part of a web page, including an ad banner, can act as a web beacon.
What do we do with this information?
We will use the information that you provide us to better understand your needs and to provide you with better products and services. At the most basic level, we will use information you provide to communicate with you, to update you on our products and services and to personalize our web sites for you. Web logs may be used if necessary to help identify any person attempting to break into or damage our web site. We may share web log information with law enforcement agencies if we believe that we have evidence of a violation of computer security or related laws.
Periodically, we may survey you about your use of products for other market research or to provide you with marketing information we think will be useful to you. Of course, you need not participate in these surveys or accept this marketing information.
Will information be sold to third parties?
We will not, without your permission, sell the Personal Information which you give to us to third parties. Occasionally, we may share Personal Information from you (such as name, mailing addresses and email addresses) with vendors, contractors or partners of Ashland in connection with services that these individuals or entities perform for or with Ashland; and Non-personal Information (such as vehicle information) with vendors, contractors, and other third parties. These vendors, contractors or partners are restricted from using this data in any way other than to provide services for Ashland, and they may not share or resell this data. The services they provide for Ashland include mailing product samples. mailing rebates, marketing services, or contacting the winners of Ashland contests. We may share Non-personal Information (such as vehicle information) with third parties that aggregate vehicle service data to help improve your experience as a consumer with the Valvoline family of brands. We may share Personal Information from you with affiliates with in the Valvoline family of brands to provide information to you about products offered by our affiliates or services performed by our affiliates that may be of interest to you and to make service records available when you visit different Valvoline branded locations. Ashland also reserves the right to share the information to respond to duly authorized information requests of governmental authorities or where required by law.
What do we do with the e-mail addresses we collect?
Valvoline Instant Oil Change is collecting e-mail addresses in an effort to communicate with consumers via e-mail. You will be given the opportunity to choose whether or not you would like to receive e-mail communications from Valvoline Instant Oil Change. Communications may include service reminder notifications and offers, newsletters, product information, etc. If at any time you wish to change your selection about e-mail communication from Valvoline Instant Oil Change, you can do so under "Customer Profile" at the bottom of all Valvoline Instant Oil Change e-mails. If you choose to opt in to our offers, you can expect to receive various auto-related service and product e-mail from time to time. We understand that our customers may wish to be selective in opting out of specific offerings of products and services while retaining other services of interest.
Links To Other Sites
We may provide you with links to other web sites. Please be aware that we cannot guarantee or vouch for the data collection practices of such other web sites. We encourage you to read the privacy statements for those linked web sites.
Privacy of Children
This web site is not designed for, or directed to, children under the age of 13 and will not knowingly collect personally identifiable information from individuals in this age group. We encourage parents to take an active role in their children's online activities and to talk with their children about disclosing personally identifiable information to web sites.
Occasionally, visitors will have the opportunity to forward product sampling opportunities or other information on the web site to friends/relatives or to send messages from our web sites or interactive advertisements to friends/relatives. The personal referral information you provide to facilitate this communication is used on a one-time basis and is not further used by Ashland to re-contact referred individuals, except in circumstances where we obtain consent from the people you have referred to receive communications from us. We may also retain such information for analysis to better serve our customers.
Ashland is committed to keeping the data you provide us secure and will take reasonable precautions to protect your Personal Information from loss, misuse or alteration. Vendors, contractors, or partners of Ashland who have access to your Personal Information in connection with providing services for Ashland are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for Ashland. We use secure connections on our web sites to protect credit card information during its transmission.
Accessing Your Information and Contacting Ashland
If you have any questions about this Privacy Statement, or if you have submitted or another person has submitted personally identifiable information about you through this web site, and you would like to have that information changed or deleted, please contact:
Ashland Communications & Corporate Affairs
50 E. RiverCenter Blvd
P.O. Box 391
Covington, KY 41012-0391
Our sites allow you to choose to receive or stop receiving communications from us. To request removal from an Ashland mailing list, please visit the Subscription page to edit your preferences.
YOUR ACCEPTANCE OF OUR PRIVACY PRACTICES
By using this web site or any other Ashland web site, marketing sites or interactive banner ads, you signify your acceptance of this Privacy Statement, and you adhere to the terms and conditions posted on the web site. If you do not agree with any of these terms in, please do not use this site or submit any personal information.
Please check back for updates to this Privacy Statement. Last Updated: July 2012
Copyrights and Trademarks. The entire contents of this web site, including but not limited to text, design, graphics, interfaces, or code and the selection and arrangements thereof are copyrighted (including any works that are licensed to Valvoline Instant Oil Change) under the United States and other copyright laws, and are the property of Valvoline Instant Oil Change. All trademarks, service marks, and trade names (collectively, the "Marks") are proprietary to Valvoline Instant Oil Change, and/or any of its affiliates, or subsidiaries, or other respective owners that have granted Valvoline Instant Oil Change the right and/or license to use such Marks.
You may not use, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this web site except as explicitly stated below:
1. Downloading or printing of web pages is for your personal, non-commercial or non-profit educational use only. These web pages may not be reproduced or redistributed for commercial gain or other purposes. You may not change or delete any proprietary notices from materials downloaded or printed from this web site. The copyright notice appearing at the bottom of each web page must appear on every copy of the documents or any portion thereof.
2. Except as provided in paragraph 1, corporate names and logos may not be altered or used without the prior written permission of Valvoline.
Except as noted above, no right or license is granted for any proprietary information, copyright, patent, or trademark contained within this document.
Forward Looking Statements. Various pages on this web site contain certain forward-looking statements within the meaning of Section 27A of the Securities Act of 1993, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, which are intended to be covered by the safe harbors created thereby. Words such as "expects," "intends," "plans," "projects," "believes," "estimates," and similar expressions are used to identify such forward-looking statements.
Forward-looking statements relating to Valvoline Instant Oil Change's operations are based on management's expectations, estimates and projections about Valvoline in effect on the date the statements were made. These statements are not guarantees of future performance and involve certain risks, uncertainties and assumptions that are difficult to predict. Further, certain forward-looking statements are based upon assumptions as to future events that may not prove to be accurate. Therefore, actual outcomes and results may differ materially from what is expressed or forecast in such forward-looking statements. Valvoline undertakes no obligation to subsequently update or revise the forward-looking statements contained on this web site to reflect events or circumstances after the date of posting.
Hyperlinks and Frames. This web site may contain links to other web sites on the Internet (the "External Sites"). Valvoline has no control over and is not responsible or liable for the External Sites, including but not limited to the content and privacy and data collection practices, even if the External Site is affiliated with Valvoline. The External Sites are only for your convenience and therefore you access them at your own risk. Links do not imply that Valvoline sponsors, endorses, is affiliated with or associated with, or has been legally authorized to use any trademark, trade name, service mark, design, logo, symbol or other copyrighted materials displayed on or accessible through such External Sites. Before you frame or create any kind of hyperlink to this web site, you must obtain the prior written permission of Valvoline.
Disclaimer. Valvoline makes no representations or warranties about the accuracy or completeness of the content of this web site or the content of any web site or web sites "linked" to this web site. Any decision made by you based on information contained in this web site or web sites "linked" to this web site is your sole responsibility. Neither Valvoline nor any of its affiliates shall be liable for any direct, incidental, consequential, indirect or punitive damages arising out of access to or inability to access this web site or the use of or reliance on any content in this web site or the content of any web site or web sites "linked" to this web site.
THIS WEB SITE AND THE MATERIALS, INFORMATION, SERVICES, AND PRODUCTS IN THIS WEB SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, VALVOLINE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. VALVOLINE DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THIS WEB SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS WEB SITE OR THE SERVER THAT MAKES THIS WEB SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. VALVOLINE DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THIS WEB SITE IN TERMS OF THEIR COMPLETENESS, CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE. THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Limitation of Liability. IN NO EVENT SHALL VALVOLINE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL, DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF VALVOLINE HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS AVAILABLE FROM THIS WEB SITE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Applicable Laws. Unless otherwise specified, the material on this web site is intended to provide information about Valvoline and its products. This web site is controlled and operated from Lexington, Kentucky. We do not imply that the materials published on this web site are designed or appropriate for use outside of the United States. If you access our web site from outside of the United States, please be aware you are responsible for compliance with any applicable local laws. To the extent any applicable local laws prohibit your viewing and use of this web site, you may not view or use this web site.
You may not export or re-export any information or products received on this web site except in full compliance with all U.S. laws and regulations, including but not limited to, the U.S. Export Administration Laws and Regulations. Use contrary to those laws is prohibited. Neither the products, nor any information acquired through the use of our web site, may be acquired for, shipped, transferred, or re-exported, directly or indirectly, to proscribed or embargoed countries or their nationals or residents, nor may the products of information be used for nuclear activities, missile projects, chemical or biological weapons, or terrorist activities, unless specifically authorized by the United States Government for such purposes. You are responsible for complying with any local laws in your country, which may impact your right to import, export or use the information or products found on our web site.
Severability and Integration
Termination; Access Restriction
Valvoline may terminate this Agreement, or terminate or suspend your access to the Valvoline Web Sites at any time, with or without cause, with or without notice. Upon such termination or suspension, your right to use the Valvoline Web Sites will immediately cease. UPON SUCH TERMINATION OR SUSPENSION, ANY INFORMATION YOU HAVE STORED ON THE VALVOLINE INSTANT OIL CHANGE WEB SITES MAY NOT BE RETRIEVED LATER.